Customer Service Quality Assurance

Arezu Lorkalantari

**** ******* *** ? Santa Clara, CA 95051 ? 408-***-**** ? *******@*****.***

EDUCATION

San Jose State University - School of Business

San Jose, CA

****-****

BA in Business Administration/International Business

. Minor: German

. Overall GPA: 3.4/4.0

. Focused on Training, Operations, Business Management,

International, and Financial Analysis.

EXPERIENCE

Adecco (on-site Google) Mountain

View, CA

Technical Operations Leader May

2012- Present

. Responsible for collecting, organizing, analyzing to provide

directions for data processing and issue tracking, leveraging

technical capabilities to improve processes.

. Leader and in charge of training new hires for quality assurance,

preparing presentation material for meetings and communication with

colleagues whom collect data internationally.

. Providing quality control and troubleshooting of the Trike and

Trolley's collections and working closely with engineers to solve

deficiency from collections.

. Collaborate with internal teams to coordinate during all the phases of

the project and provide timely feedback to team members and their

respected managers.

. Working with Linux next to Windows and Google's Programs such as Atlas

and Housecat.

Hertz Rent A Car

Santa Clara, CA

Manager in Trainee

Aug 2011 - March 2012

. Provided support for the branch's business plan by assisting the

location manager with billing, processing and scheduling payments.

. Responsible for administration, control of financial transactions, and

filing daily reports.

. Work closely with purchasing department and service providers for

generating purchase orders.

. Grew sales by expansion of marketing efforts to referral sources

(insurance companies, body shops, car dealerships, etc.).

. Achieved branch sales goals and customer service goals.

. Maximized margin by upselling customers to higher-valued services and

intangible products.

. Maintained a schedule for pickup and drop off services for 3 branches.

Evolve Manufacturing

Mountain View, CA Receptionist (Intern)

Nov

2010 - March 2011

. Developed and maintained data structures, performed routine analysis

and calculations for recurring internal reports.

. Provided administrative/secretarial support for various

departments/divisions.

. Handled responsibilities of managing, maintaining and filing of

invoices.

. Obtained executive signatures for check payments and distributed them

to proper vendors.

. Established, maintained, and updated files, databases, records, and

other documents on daily basis.

West Valley College

Saratoga, CA

Academic Administrator

August 2006 - Jan 2009

. Responsible for providing academic support, advising and registration

services for students, prepared students' performance reports.

. Performed responsibilities of monitoring student academic progress

through contact with faculty and meetings with the students.

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