Customer Service Sales

Guillermo W Plummer

**** **** ******

Los Angeles, CA 90043

323-***-**** mobile

Email: *********.*******@*****.***

Employment:

April 14, 1999- Present

Security Officer $16.20/hr

• Type Reports

• Dispatcher

• Interaction with vendors, contractors, guests, etc.

• Customer service and resolution of lost and found issues

• Monitor surveillance cameras

• Respond to emergencies

Education:

St. John’s College, Belize City, Belize

Ashworth College, Paralegal Studies

LACC, Immigration Law

Intern:

Department of Consumer Affairs, Los Angeles County

October 2008 – February 2009

• Phone counselor

• Landlord/tenant issues

• Retail sales and false advertising

• Identity theft

• Home loans and procedure

• Small Claims Procedure

Technical Skills:

• Skilled use of Microsoft programs such as Word, Perfect, Outlook

• Excellent written and oral communication skills

• Keyboarding skills of 40 wpm

• Mediation certificate

REFERENCES AVAILABLE UPON REQUEST

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