Customer Service Manager

Mikka Wilson

**** ********* ***

Lithonia, GA *0038

Phone: 678-***-****

Cell: 706-***-****

E-Mail: ******@*****.***

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Highlights

Team management

Client relations specialist

Skilled multi-tasker

Experience

March 2008 to Current

Travel Centers of America Madison, GA

Assistant General Manager

Analyzed record keeping systems, forms control, office layout, personnel requirements and performance standards to create new systems

Coordinated the collection and preparation of operating reports

Data entry, filing and answering multi-line phone

Coordinated the collection and preparation of operating reports

Aided executive in staff capacity by coordinating office services

April 2005 to March 2008

United Natural Foods Atlanta, GA

Reconditioning Clerk

Recorded information pertaining to merchandise to be returned to manufacturer because of defects, incorrect type or amount of product

Examined and compared product with original requisition to record info, such as quantity, type of defects and date on invoice and other forms

Complied and filed list product handled

January 1999 to April 2005

Garco Construction Lithia Springs, GA

Administrative Assistant

Data entry, filing and answering multi-line phones

Copied data and complied records and reports

Located customers to collect installments on overdue accounts, damage claims and non-repayable checks

Oversaw daily functions including customer service, billing, computer

input and its subsequent balancing

Education

Jefferson Davis High School Montgomery, AL

High School Diploma

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