Manager Service

EDUARDO J DAGNINO

**** **** **. - *******, ** ***55 - 239-***-**** - *********@*******.***

Objective:

Seeking for a Position as: Power Generation Field Service

Manager or Executive Assistant position in

order to promote the sales, the service, the

preventive maintenance agreements and respond to

customer's technical field service questions.

Skills: - Professional technically skilled through many years of

experience working in the Power Generation field

as Service Manager with a versatile knowledges on

sales and administrative support.

- Responsible, reliable and tactful (strong work ethic) with

professionals and non professionals people at

all levels.

- Used to handle the sensitive and confidential records.

- Competent and poised with demonstrated ability to easily

transcend cultural differences.

- Excel in resolving the employer/customer challenges with

process improvements and innovative solutions.

- Exceptional attention to details.

- Motivated and open for learning.

- Excellent reading/writing/speaking (Spanish and English).

Professional

Experience

1999 - Present Consultant on Power Generation Sales and Service -

Caracas, Venezuela.

- Consulting for Maintenance Service, Parts

and Equipment of Generator Sets, ATS,

Paralleling Systems, Electricity and

Energy Saving Systems.

- Contracted by Broadcrown Inc (Power Generation Distribuitor)

to perform assistance and consulting

services for their customer s equipments in the initial set

up, preventive diagnoses and solutions to

troubles arised.

1996- 1998 SIEG C.A. - Caracas, Venezuela.

Power Generation Service Manager/ Sales

Assistant. - Generator Sets Service Company.

- Assisted the Sales Manager on 2 promotions for Generator Sets

Sales and related equipments.

- In charge of supporting the Service Team

to perform 12 installations set up and service on site.

- Managed the rental equipment department,

submitting an average of 16 quotations per month,

performed 12 monthly maintenance

routines and emergency breakdown procedures.

1993 - 1995 SISTELEK C.A. - Caracas, Venezuela.

Service Field Manager/ Sales Assistant. -

Generator Sets Service Company.

- Consulting Service on Generators needs for

2 local government agencies and 10 loyal customers.

- Provided technical assistant for the

customers in helping and defining their needs to buy Generator Sets.

- Managed the service duties for Generators

Sets, ATS and Paralleling Systems.

- Designed and standardized 2 budgeting

process to support transformational changes in the company.

1987 - 1992 SUDIMAT C.A. - Caracas, Venezuela.

Service Field Manager. - Cummins-Onan

Distribuitor.

- In charge of developing a new Generator Service Dept. for the

Cummins-Onan Distribuitor.

- Participated in development of 2 strategic plans to promote

equipment s sales & rent as well as service.

- Interviewed, hired and trained 10 skills

technicians focused toward the key Service Busines.

- Trained at Minneapolis Facility on Cummins-

Onan Large Comercial Products & Paralleling Systems.

- Recognized as High-Potential employee with

experience in Electronic Controls and Governor Systems.

1987 SYSMAC C.A. - Caracas, Venezuela.

Electronic Computer Service Technician. - CONTEL-

CADO Computer Diistribuitor.

- Designed, performed diagnoses routines on site to assess

troubles, damages and deliver best service.

- Promoted enthusiast customer s sales & service to earn

loyalty through VIP promotions.

- Recruited, trained technical personnel in developing

criteria for troubleshooting computers breakdowns.

EDUARDO J DAGNINO

1502 Pech Rd. - Houston, TX 77055 - 239-***-**** - *********@*******.***

1986 - 1987 AETI C.A. - Caracas, Venezuela.

Electronic Service Field Technician - PRODIAC-

SCADA Systems.

- Supported the company s software programmers team in

developing equipment s programming

improvements for the best performance and reliability.

- Participated on the implementation of 2 PRODIAC-SCADA

Systems in the oil industry PDVSA.

- Key player in the technical field for troubleshooting

hardware failures at the oil industry.

- Organized, prepared emergency equipment procedures in the

test bench at the research lab.

1985. SECURIT C.A. - Caracas, Venezuela.

Electronic Field Technician. - Security System

Company.

- Managed planning and coordinating of all operations in

designing and installing 5 Security Systems.

- Performed regular scheduled maintenance, repairs on

emergency basis and submit the expenses.

- Assisted and documented 8 salesmen in selling security

system equipments for homes and businesses.

Education

1984 - 1985 UNIVERSITY OF CENTRAL FLORIDA (UCF) - Orlando, Florida.

BSET, Bachelor of Science Engineering

Technology, Major in Electronic.

1981 - 1983 FLORIDA JUNIOR COLLEGE, Jacksonville, Florida.

(AA) Associate in Arts and (AS) Associate in

Science, Electronic Engineering Technology.

1980. UNIVERSITY OF REDLANDS - Redlands, California.

(ESL) English Service Language

. Member of the American Society of Engineering Technology ASET at UCF.

. American Red Cross, Certified in Advanced Life Saving and Water Safety,

UCF.

. Consulting on Computers at UCF Computer Lab during two semesters.

. Electronic Systems for Exciting Synchronous Machines, Comelecinca,

Venezuela.

. Transfer Switches Service & Maintenance, Lake Shore Electric, Cleveland,

Ohio.

. Deming Method for Management, Sudimat C.A. Caracas, Venezuela.

. Large Commercial Products and System Paralleling of Onan Equipment, Onan

Corp. Minneapolis, Min.

. English Service of Language (ESL) University of Redlands, Ca.

. Computer skills in MS Office: Word, Excel, Power Point.

Adittional

Information

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