Software Active Directory

John Nail

***** ********* **, *******, ** *****

Home: 919-***-****

Professional Summary

Results-driven Systems Administrator with 12+ years' experience in

building, maintaining and improving server, printer and PC software and

hardware. Committed to finding solutions to technical issues and driving

process improvements by successfully migrating and updating systems.

Skilled in virtualization, complex data recovery and managing multiple

technology platforms. A proven problem solver that's quick on his feet and

remains calm under pressure.

Technical Skills

Skills Experience Total Years Last Used

RedHat Enterprise Intermediate 3 Current

Virtualization

VMWare Virtualization Advanced 12 Current

Microsoft Exchange Server Advanced 8 Current

Symantec BackupExec Advanced 10 Current

Windows Server Advanced 14

administration Current

Oracle RDBMS Server Intermediate 7

Current

IPSEC Intermediate 3

Current

Active Directory /Group Advanced 10+

Policy Current

Enterprise Solutions Advanced 10+

Current

Accomplishments

. Designed and implemented a low cost, high performance SAN with 99.9999%

uptime and near 0 downtime of virtual infrastructure.

. Migrated server from VMWare 3i infrastructure to RHEV (Redhat

Enterprise Virtualization) to optimize performance, scalability,

manageability and security of system infrastructure.

. Implemented RHEV cluster for virtual server farm utilizing 3 hypervisor

hosts to support 100 servers, and connecting to SAN over a fiber

channel.

. Upgraded outdated analog phone systems to turnkey Switchvox VOIP

solution supporting 50 local and remote stations.

. System Administrator for over 140 production systems over 3 domains

running Windows 2003 and Windows 2008.

Core Qualifications

? Computer diagnostics and repair ? Virtualization

? Virus and spyware removal ? Complex data recovery

? System checks and ? Software installation

troubleshooting

? End user support ? Network improvement

? Database management ? Systems design and implementation

Experience

Sr Systems Engineer

May 2005- Current

ChemWare Inc.- Raleigh, NC

System Administrator who effectively manages multiple technology platforms

including workstations, servers, LAN, internet services, phone systems and

firewall; Primary facilitator of installation and support of Oracle and

NuGenesis products at ChemWare and client laboratories.

. Develop hardware specifications, procure hardware and install software

at all levels using advanced technical ability.

. Created NuGenesis "extraction templates" to enable electronic "print

file" capture in the database.

. Performed system upgrades including migrating firewall from Watchguard

to open source product (pfSense) and 150 email accounts to Exchange

2007 from 2000 and 2003 environments.

. Converted windows NT4 domain to Windows 2003 Active Directory, Windows

2000 DNS and DHCP to Windows 2003 and active directory schema to

Windows 2003 64 bit Native mode.

. Successfully implemented public folders replication between exchange

servers while in coexistence scenario between Exchange 2003 and

Exchange 2007.

. Procured and implemented high speed fiber network connectivity using

Metro Ethernet solution.

. Implemented a multi-site VPN solution for remote users eliminating the

need to maintain independent PPTP VPN server.

IT Support Specialist II

August 2004 - April 2005

Inveresk Research

Provided configuration, troubleshooting and repair services for networked

and non-networked printers, networks, servers and PC desktop and laptops

leveraging strong complex problem solving and time management skills.

. Replaced 10/100 networking cards, pickup and transfer rollers and

triaged returned printers to determine what can be salvaged, repaired

and redeployed.

. Configured laptop and desktop systems for new hire and current

employees with department specific software as needed.

. Ordered and replaced malfunctioning parts on faulted desktop, laptop

and server systems by removing and replacing internal keyboards on

laptop systems.

. Replaced faulty BIOS batteries on desktop and laptop systems, cracked

or damaged LCD screens on systems not covered by warranty, faulted hard

disk drives and faulted power supply on desktop systems in accordance

with IBM warranty standards.

. Effectively solved network connectivity issues between deployed system

and IDF closets or from IDF to MDF patch panels.

Systems Analyst

February 2004 - July 2004

Glaxo Smith Klein (Ajilon Consulting)- Raleigh, NC

Provide first call resolution for end users experiencing hardware or

software issues with their portable systems; Successfully responded to

general use questions and guided users through remote installation

procedures by communicating technical concepts in clear and understandable

terms.

. Performed Lotus Notes replication and server migration and solved

remoteware file distribution problems such as corrupted file downloads,

misplaced electronically distributed files and missing data (RX) files.

. Resolved Windows 2000/XP connectivity issues with dial up connectivity

and VPN connections synchronization for hand-held devices on Windows

2k/XP platforms.

. Determined if malfunctioning parts are covered under general warranty

by DS/N JP information.

NOC Systems Administrator/ Technician

January 2003 - January 2004

Geek INET Services - Raleigh, NC

. Enforced compliance to Acceptable Use Policy and Terms and Conditions

for the Internet customer base by investigating reported AUP violations

and determining steps necessary to bring customer into compliance.

. Utilized software driven firewalls to prevent intrusions, network

scanning, syn flooding, malformed DNS packets and other various DOS

techniques.

. Remotely installed and repaired software via SSH and update and solved

version dependency issue for RHN errata updates.

. Assisted end user in technical troubleshooting of the web server

software including Linux Redhat 7.3, Open SSH 3.7.p2, MySQL 4.0.13,

Apache 1.28, Exim4 with Antivirus re-w.

Call Center Support Specialist

September 2002 - September 2003

Headway Corporate Staffing - Raleigh, NC

. Solved customer issues over the phone involving IPEDS collection

website such as problems logging in the website, data saving issues,

and file importing and uploading difficulties.

. Supported process improvements by documenting any and all bugs found so

that the software developer can address and successfully resolve.

Education

Houston Community College- High School Diploma or Equivalent

Software Skills

Linux Redhat 7.3, Open SSH 3.7.p2, MySQL 4.0.13, Apache 1.28, Exim4 with

Antivirus re-write, Clam AV, Mailscanner, E-Support Ticket software, APF

firewall, cPanel 8.4

Contact this candidate