Customer Service Representative

Suzieann M Chung-Lammie

**** **** **** ****** ******** New York 112*****-***-****(home) 347-587-

0971(mobile)

(**********@*****.***

SUMMARY

Results-driven professional with practical experience in the retail and

financial sectors. Analytical and detail-oriented problem solver with

strong work ethics.

EXPERIENCE

Present

Macy's Brooklyn Downtown

422 Fulton Street

Brooklyn

New York

GRACE KENNEDY REMITTANCE SERVICES LTD, 2-6 Trafford Place, Kingston 5

09/04 -12/10

Customer Service Representative/Asst. Business Support Officer

. Manage Customer Queries in a timely manner. (Call Centre)

. Prepare quarterly reports

. Offer first level support to customers using GKPS services. (Bill

Express)

. Offer operational support to the Call Center Manager in any area

deemed necessary by management.

. Any other functions which may be deemed necessary and in keeping with

the general profile of the department.

Other Areas of Assistances

Bill Express Support Officer

. Reconciled Accounts Receivable and monitored a team in this venture.

. Preparing weekly reports for agents.

. Ensuring that payments are made in a timely manner.

. Ensuring that the receivables are up to date.

. Keeping a track of delinquent agents.

. Offer first level support to customers and agents.

. Any other functions which may be deemed necessary and in keeping with

the general profile of the department.

. Offer operational support to the Operation Manager in any area deemed

necessary by management.

IMPERIAL OPTICAL OF JAMAICA LIMITED, 7 Caledonia Avenue Kingston 5

06/04 - 08/04

. Offer first level support to customers.

. Make appointments and assist patience.

. Administrative Duties

AIR PORT CAMBIO Norman Manley International Airport

03-

05/04

. Offer first level support to customers.

. Teller

PANORAMIC TRADERS LIMITED (Western Union) Shop 7, Clock Tower Plaza

Kingston 10 08/02-03

. Customer Services Representative

. Administrative Duties

Accounting Clerk

. Posted rebates, write-offs, transfers and receivables.

. Batched and processed invoices and receipts.

. Assisting with payroll

. Any other functions which may be deemed necessary and in keeping with

the general profile of the department.

HOMELECTRIX LIMITED, 10-11a Clock Tower Plaza, Kingston 10

03/02 - 08/02

Assistant Supervisor - Arrears Department

. Monitoring rebates, write-offs, new transfers and receivables.

. Prepared receivable reports.

. Participated in stock counts.

. Liaison with customers that are in arrears

. Any other functions which may be deemed necessary and in keeping with

the general profile of the department.

. Administrative Duties

WESTERN SPORTS LIMITED, 69 Constant Spring Road Kingston 10

04/97-06/01

Sales Coordinator/Junior Accountant

. Customer Service Representative

. Processed orders.

. Prepared Purchase Orders and Credit Notes.

. Report Generation.

. Coordinated Sales Representatives activities.

. Preparing weekly & monthly payroll.

. Assisting customers with queries.

. Preparing bank reconciliations.

. Prepared receivable reports.

. Any other functions which may be deemed necessary and in keeping with

the general profile of the department. Administrative Duties

. Administrative Duties

EDUCATION

University College of the Caribbean (IMP/IMS)

. Diploma in Business Administration (Pending)

School Of Excellence -CXC-Certificate

Caribbean Institute of Business

. AAT Level 1 (Credit)

B & B Institute of Business

. Certificate in Word perfect

The Liguanea School -CXC - Certificate

High School Diploma

SKILLS

Knowledge of computers with hands on experience, which includes Microsoft

Office, Microsoft Excel

AWARDS AND RECONITION

. Customer Service Rep for 2004 - 2005

. Extra Mile Award March 05

. Extra Mile Award September 06

. Extra Mile Award March 07

. Extra Mile Award April 08

. Extra Mile Award March 09

. Extra Mile Award March 2010

PERSONAL DATA

Marital Status Married

Nationality Jamaican

References: Available on request.

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