Customer Service High School
Resume:
OBJECTIVE
I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in
any given environment. Although I have extensive experience in the customer service
industry, I love to learn, and am always up to a challenge whatever the situation. I get
along well with others, while also working efficiently on my own. I am seeking a position
where I can develop and excel while giving my best to an employer.
WORK EXPERIENCE
Technical Support Specialist
January 2010 - June 2012
T-Mobile Frisco, Texas
- Answer calls and deliver exceptional customer service to build customer satisfaction
and loyalty.
- Troubleshoot all technical inquiries regarding network coverage, device information
and data services.
- Utilize all one-line resources/tools (I.E. ALR, HLR's and MVP's via Crosstalk/SMR) to
troubleshoot and diagnose customer issue for resolution.
- Use applications to view customer network profiles.
- Keep aware of possible trends and report these findings for tracking.
- Stay current with email notification regarding network issues.
- Support Customer Care in times of need by answering calls with billing, coverage, and
troubleshooting related issues.
- Complete ongoing training to stay abreast of product, service and policy changes.
- Provide effective and timely resolution of a range of customer inquiries
- Strive for one-call resolution of customer issues.
- Increase the customer experience by providing information on new products, rate
plans, and services
- Troubleshooting customer device and determining warranty issues
Medical Records Technician
September 2008 - October 2009
Digestive Health Associates of Texas Dallas, Texas
Maintains patient files and retrieves files for scheduled appointments; files study patient
charts; files all patient data upon receipt of information; initiates records for new patients
and creates computer index; prepares file labels; maintains filing statistics; audits filing
sequence.
Responds to requests for medical records; processes letters and reports; answers and
directs telephone calls.
Retrieves patient schedules from computer system; distributes lab reports to physicians,
and materials to other departments; requests information from various departments;
responds to correspondence requests.
May photocopy records and documents for billing and/or legal services; sends and
receives information via facsimile machine.
Keeps supervisor informed of problems or issues; monitors supplies needed; performs
other duties as assigned.
Medical Records Technician
August 2004 - May 2006
US Oncology Dallas, Texas
Maintains patient files and retrieves files for scheduled appointments; files study patient
charts; files all patient data upon receipt of information; initiates records for new patients
and creates computer index; prepares file labels; maintains filing statistics; audits filing
sequence.
Responds to requests for medical records; processes letters and reports; answers and
directs telephone calls.
Retrieves patient schedules from computer system; distributes lab reports to physicians,
and materials to other departments; requests information from various departments;
responds to correspondence requests.
May photocopy records and documents for billing and/or legal services; sends and
receives information via facsimile machine.
Keeps supervisor informed of problems or issues; monitors supplies needed; performs
other duties as assigned.
Licensed Insurance Agent
November 2003 - August 2004
AEGON Direct Marketing Dallas, Texas
Modify, update, and process existing policies and claims to reflect any change in
beneficiary, amount of coverage, or type of insurance.
Process and record new insurance policies and claims.
Organize and work with detailed office or warehouse records, maintaining files for each
policyholder, including policies that are to be reinstated or cancelled.
Correspond with insured or agent to obtain information or inform them account status or
changes
EDUCATION
High School or equivalent,
August 1995 - May 1999
Justin F. Kimball High School Dallas, Texas
REFERENCES
Myesha Luster
Professional
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