Sales Customer Service
Resume:
CYNTHIA L. CONTE **** Museum Drive Vernon Hills, IL 60061
Email: *******.*****@*******.***
OPTIMAL PERFORMANCE ENVIRONMENT:
Dedicated and client-focused Account Manager with extensive experience developing relationships, establishing a
market presence and winning customers from the competition. Top-performer with an eye toward bottom line results
and a reputation for integrity and professionalism. Sales leader who excels at driving new revenue while increasing
customer satisfaction and loyalty. Facilitates account penetration, builds customer relationships, and surpasses targets
and quotas while staying on budget. A consultative selling style and analyzing from multiple points-of-view.
Passionately strives to achieve the full potential from accounts and customers. I add the greatest value and make the
most significant difference in a mission driven environment that demand employee accountability, commit to
extraordinary customer service, and require management integrity and teamwork.
PRIMARY PERFORMANCE TALENTS (natural abilities) – Who I am:
• • Brand Awareness/Development
Account Management
• Public Relations & Promotions • Market Share Expansion
• Consultative Selling • Territory Sales Management
• CRM/ACT Program Development • Sales & Distribution Channels
TALENT STATEMENT – How I work:
Team selling approach; providing leadership to the Inside Sales Team and focusing on individual sales productivity.
Assertiveness asales campaigns at "selling", adapt quickly to change, and as a catalyst influencing others. Managed
s a "doer", always the inside sales level.
marketing and Experienced in developing effective business relationships
with all levels of internal and external client management.
SIGNIFICANT PROFESSIONAL EXPERIENCE – My performance, experience and impact:
ITW/SIGNODE PACKAGING SYSTEMS SALES Glenview, IL 2005 to
Present
National Sales Account Manager
Management of four regional U.S. sales territories, including client service and promotions development for
multiple product lines, with a $60MM multinational manufacturer of industrial packaging systems. Signode,
one of the world leaders in polyester and steel packaging systems. Reporting to the National Sales Director.
Reinvigorated stagnant client base and developed accounts to achieve 2012 revenue,
benchmark of $3.3M
Drove $1+M in annual sales volume for Signode branded tools, leading the division for seven
consecutive years and consistently ranking in Top 10 Sales performer (Gold Seal 2010 and 2011)
Achieved $450K in annual sales, an increase of 90%, for industrial packaging machinery
equipment,
Spearheaded the development of a customized marketing program
Mastered a quarterly direct marketing campaign to forge new materials interest with industry
leaders target program segments, such as; General Mills, Kraft Foods, Wal-Mart, McKesson, John
Deere
Worked closely with cross-functional operational departments, credit, warehouse, finance and
customer service teams
Trained ITW customer service and inside sales agents on cold-calling and associated techniques
to acquaint them with company and industry practices and procedures
Handled account management, sales support, and product marketing education within Signode
direct and distribution channel networks; such as Grainger
CYNTHIA L. CONTE
CONTINUED SIGNIFICANT PROFESSIONAL EXPERIENCE – My performance, experience and
impact:
DAIRY MANAGEMENT INC., Rosemont, IL
2001 - 2002
National Dairy Council – National Educational Marketing Coordinator
Led marketing and program relationships with schools, vendors, agencies and dairy councils for a non-profit
association dedicated to increasing consumer demand for U.S. Dairy products. Reported to the Vice President of
School Marketing.
Implemented promotional programs to increase dairy sales in schools from $50MM to $65MM
annually
Managed relationships and activities to monitor incremental sales of milk, yogurt and cheese
products in school initiatives
Forged partnerships with Kellogg’s, Motts, NASCAR, Kraft, Disney and McDonalds to develop
seasonal incentives and educational programs
Conducted and delivered research identifying national health association partnership
opportunities for the nationally-recognized “Got Milk?” Campaign
Successes included partnerships with the American Dietetic Association and the American
School Food Service Association
Represented NDC trade shows and conferences and developed targeted promotional and
marketing materials for each event
Collaborative designer for www.nutritionexplorations.org, a nutritional web site targeting dairy
messages to teachers, parents, school foodservice professionals and children
CYNCON, INC., /Conte Salon Chicago-land, IL 2000 -2005
Director of Marketing Program/Operations and Owner
Developed and operated four full-service retail beauty salons. Launched promotions positioned in mall locations
for maximum traffic. Pioneered independent pilot model for franchise and corporate development.
Pioneered successful retail partnership programs with national hair care products vendors such
as Redken, Aveda, Nexxus, Paul Mitchell, and Matrix personal care products to achieve 25% annual
retail revenue growth for franchised development
Served as Merchant’s Association President and Promotion Committee Chairperson, leading the
development of major retail promotions and cross-promotional partnerships with national franchises and
chain channel programs
Lease agreements, construction management, sales reporting documentation, annual budgets,
and marketing plans
Supervision of all management staff and hiring of all service personnel
Educated new field sales team members on proper distribution of marketing materials
Responsible for budgets, tax reporting and insurance policies for salons
SELECTED ACCOMPLISHMENTS
Recognized as top performer, exceeding sales quotas six out of seven years
Opened several National OEM accounts totaling over $600K in annual sales
Outstanding performance in sales growth; awarded two Gold Seal achievement awards, 2010 and 2011
Negotiated long-term agreement with national reseller for over $200K additional gross sales per year
Established a niche in OEM sales, regularly ranking top or second place in the field
Successfully created a "pull-through effect" for distributors and OEM's through effective client relations
collaboration
OTHER CAREER ROLES
CYNTHIA L. CONTE
Executive Marketing Coordinator Kahhler Slater Trophy Architects Milwaukee, WI (Commercial Real
Estate)
Regional Sales Weight Loss Clinic Milwaukee, WI (Health Solutions, Consultations)
Service Trainer DeRosa Corporation Milwaukee, WI (Restaurant and Hospitality)
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