Human Resources Customer Service
Resume:
Sheilah Jean
Raymond Bolton RD
Bolton, MS. 39041
E-mail address:************@*****.***
Objective: Seeking a position utilizing my extensive knowledge and
successful experience with a professional organization that will utilize
and enhance my skills and experiences; with a position offering
opportunities for personal contributions and professional growth.
Customer Service Etiquette Leadership Skills Organizational and
Management Awareness Reasoning
Risk Management Flexibility
Problem Solving
Decision making
Quality Assurance Requirement- Team
Building Inter
and Intra-
Analysis Proficient in Oral and
Written Comm. Personal
Skills
Highlight of Skills
30 hours each Quality Construction and General Industry courses, Osha
Campus.com, 40hr. Serv-Safe Certificate, HSE Coordinator Certificate,
42A(Human Resources Certificate), Recruiting and Interviewing skills,
Training and retraining staff, Emergency Response Planning, Hazardous
Materials Response-Awareness Level, Evacuation Coordinator, Hospital-Based
Fire Protection Systems, Incident Management-System Awareness Level,
Knowledgeable with PEBUS, SAMS, SARS, AFMIS, FAAST Systems.
Education
Bachelor of Science, Healthcare Administration, Bachelor of Science
Biology, Minor: Psychology, Jackson State University, Jackson, MS
Continuing Education
Masters of Science, Master of Science Social Work, concentration:
counseling; University Southern California
July 2010- July 2012 Food Service Logistics Specialist, Afghanistan
Responsible for receiving, storing, issuing, inventory, management and
security of dining facilities rations and supplies. Assured all food
storage equipment and facilities are properly maintained. Assure compliance
with Fluor Policies and Procedures and the DFAC SOW to include: Technical
Bulletin Medical (TB MED) 530, Department of Army Pamphlet (DA PAM) 30-22,
Fluor Food Service Standard Operating Procedure (Fluor SOP), Twenty-one
(21) Day continuity of operations (CONOPS) Menu, Technical Manual TM 10-
412 Armed Forces Recipe Cards. Enforce FIFO. Performed many of the
following duties:
Verifies materials or merchandise against received documents
Notes and reports discrepancies and/or damage to materials
Maintains records and provides traceability of documentation
Through the company accounting or tracking
Examines stored materials and reports deterioration and damage
Creates detailed daily, weekly and bi-weekly reports for IT in
Tracking materials received and accepted
Monitors parts and components quantities received from vendors
And identifies problem areas
Inputs pertinent data from receipt and acceptance, to quality
Inspection, inventory, into appropriate tracks. Ability to lift
50+
Pounds and stand for 12 hours.
August 2008-August 2009 Food Service Logistics Specialist KBR
Responsible for receiving, storing, issuing, inventory, management and
security of dining facilities rations and supplies. Assured all food
storage equipment and facilities are properly maintained. Assure compliance
with KBR Policies and Procedures and the DFAC SOW to include: Technical
Bulletin Medical (TB MED) 530, Department of Army Pamphlet (DA PAM) 30-22,
Kellogg Brown & Root Food Service Standard Operating Procedure (KBR SOP),
Twenty-one (21) Day continuity of operations (CONOPS) Menu, Technical
Manual TM 10-412 Armed Forces Recipe Cards. Enforce FIFO. Performed many
of the following duties:
Verifies materials or merchandise against received documents
Notes and reports discrepancies and/or damage to materials
Maintains records and provides traceability of documentation
Through the company accounting or tracking
Examines stored materials and reports deterioration and damage
Creates detailed daily, weekly and bi-weekly reports for IT in
Tracking materials received and accepted
Monitors parts and components quantities received from vendors
And identifies problem areas
Inputs pertinent data from receipt and acceptance, to quality
Inspection, inventory, into appropriate tracks. Ability to lift
50+
Pounds and stand for 12 hours.
August 2007-August 2008 US Army, Human Resources, Specialist 42A/ Assistant
Mayor, Camp Shelby, Ms.
I have been commended on numerous occasions for my outstanding oral
communication skills as well
As for my excellent problem-solving negotiating, and decision-making
skills. In my position as 42A I had the pleasure to communicate with
customers, vendors and others in the process of performing my job. Ability
to articulate how ethical standards, including the NACM Model Code of
Conduct, the ABA Canons of Judicial Conduct,
And state and federal ethical codes apply to Human Resources Policies,
procedures and practices; I performed duties as unit Equal Opportunity
Specialist and EO Advisor, AAP Affirmative Action Plan.
Processed and destroyed various confidential forms, records, medical
records etc. Supports a variety of employment personnel activities, writing
and submitting AER'S, Medals, awards, able to analyze CABS etc. Maintained
and distributed employee information, policy and procedure manuals and
other communications. Provided administrative support to three or more
functional areas of S-1(human resources). Assist with recruiting and
tracking of performance ratings. Complies statistics for management, train
lower level S-1 (HR) positions. Excellent attention to detail, knowledge
of Microsoft Office applications, Excellent communication and interpersonal
skills. Under limited supervision, planned, direct, and coordinate
activities of the FOB operations.
Performed many of the duties and responsibilities: Oversees temporary
living quarters for soldiers en-route to ME.
Conducts regular customer needs assessments including but
Not limited to meeting quality standards for of customer
Satisfaction.
Coordinates activities to oversee proper maintenance, safety
And cleanliness standards are adhered.
Responsible for maintaining vacancy/occupancy rates
Ensure the proper inventory of supplies for living quarters and
Cleaning are maintained
Worked with operations to ensure service orders for living
Quarters are completed in a timely manner
Knowledge of all relevant safety standards related to area of
responsibility etc.
May 2005-August 2006 US Army, 92G (Food Service-Specialist), Camp
Victory, IRAQ
Responsible for force protection; coordinates with food service officer and
DFAC Supervisor ensuring all standards
Are met or exceeded in order to provide quality service. Provided
operational oversight, supervision, leadership training to subordinates and
contractors.Ensured compliance with food, health, and safety specifications
and regulations including TB Med530, AR 30-22, etc.
.
2004-2005 Sunrise Community Health, Miami, Fl. Residential Program Director
Coordinate and monitor all aspects of the programming services for each
individual and assure compliance with all Federal and State Regulations.
Provide oversight and direction to two Assistant Residential Program
Directors (ARPD). ARPD oversees one (6 bed) Intermediate Care Facility
(ICF) Group Home and each ARPD supervised,approximately 9 direct care
staff. Assure both group homes remain in compliance with all applicable
regulations from funding sources and Sunrise Policies and Procedures. Be a
positive role model and smile. Assure staff training is up-to-date, and
ensure performance appraisals are completed annually for each staff person.
Create a positive work environment where everyone feels they are working as
a team and maintain high morale. Assure that group homes are maintained in
a clean and safe manner to assure optimal growth for the individuals.
Demonstrate an ability to stay organized to make sure all paperwork is
completed within established time frames.
2003-2005 92G Food Service Specialist, 50th Army Support Group, Miami, FL.
National Guard Unit first Cook,
Performs preliminary food preparation procedures; prepares field
sanitation, Prepares and cooks menu items listed on the work schedule;
bakes, fries, steams, braises, boils, simmers and saut s as prescribed.
Setting-up serving Mess kit wash line, MKT for sanitation purposes.
Prepares production schedule for next drill.
2002-2003 {Internship}Jackson State Community Health Program, Jackson, MS.
Develop, initiate, maintained and revised policies and procedures for the
general operation of the compliance program and its related activities to
prevent illegal, unethical, or improper conduct. Ensures proper reporting
of program.OJT with the development and periodic reviews and updates
Standards of Conduct.Ensures proper reporting of violations or potential
violations to duly authorized enforcement agencies as appropriate or
required. Established and provided direction and management of the
compliance hotline. Monitored the performance of the compliance Program and
relates activities on continuing basis, taking appropriate steps to improve
its effectiveness. Knowledge: familiarity with healthcare laws,
regulations, and standards, risk management, and performance improvement.
1994-2004 92G Food Service Specialists, 3rdPerscom Personnel Unit,
Jackson, MS. Army Reserve
Prepares production schedule, Takes head-count, Performs preliminary food
preparations, Executive Chef
Take requisitions and issue procedures, inventories, return of residuals,
accounting, confirming preparation time.
Volunteer and Personal Experiences
Habitat for Humanity
Hurricane Katrina
Stew Pot Homeless Shelter
Organizations and Affiliations
American Healthcare Organizations
American College of Healthcare Association
Veterans of Foreign Wars
Reference
Available Upon Request
Contact this candidate