Customer Service Assistant

Charisma Love

**** ********* ** • Eden Prairie, MN • 55344

CELL 952-***-**** • E-MAIL *************@*****.***

OBJECTIVE: To obtain a Personal Assistant position, while enhancing and facilitating overall

logistics for projects, engaging collectively with clients and staff, and maximizing overall

support.

EDUCATION

Associates of Applied Science in Business Administration

Minnesota School of Business, MN - Present

Eden Prairie High School, Eden Prairie, MN 55344

Diploma 2010 - General Education Diploma

SKILLS

Receptionist/Admin Duties, Microsoft Word, Power Point, Excel,

Outlook, iOS, Typing 65wpm, Customer/Client Services, Data

Entry, Training staff, record keeping & filing. Devising and maintaining

accounts, tracking/creating schedules, assisting with events and travel,

Multitasking, Excellent written and verbal communication skills,

innovative, overtime and travel committed.

EXPERIENCE

United Healthcare July 2012 - December

2012

Health Advisor

Assist members with incoming calls regarding medical benefits,

eligibility and claims, financial spending accounts, pharmacy benefits,

and eligibility claims correspondence requests. Own a problem through

resolution, Intervene with care providers on behalf of the member.

Research complex issues across multiple databases and work with

support resources to resolve member issues. Partner with

others to resolve escalated issues.

ShopNBC October 2010 - February

2012

Senior Customer Service Coach

Answers incoming calls, responds to customer’s questions and concerns,

provide a superior customer service experience, researches customer

inquiries, enter notes in the system. Demonstrate professionalism on all

calls and emails while maintaining and effectively articulating a

thorough knowledge and skill base for policies, procedures and

computerized information systems.

Personal Assistant June 2008- October

2012

Moneypenny Liaison for PRINCE – Annie Lennox, more

Client services, keep open lines of communication with artists’

management, run errands, maintain artist rider and social network pages,

help with artist bookings, keep up with schedules and itineraries,

respond to emails, contact accountants to maintain accounts, schedule

staff meetings and travel, arranging car pick-ups, and security. Artist

merchandise, record keeping, filing, data entry, proposal writing,

Inventory- event items and phone negotiations.

Minnesota Viking Antoine Winfield & Family June 2007- July

2011

Personal Assistant

Travel with family, arrange family and business meetings/events,

arrange family and staff daily schedules, run errands, assist with children

when needed, arrange car pick-ups, create and maintain travel

arrangements, maintain multiple e-mail accounts, relocate with family

during off season, communicate with other assistants, maintain flexible

availability, pay bills.

Contact this candidate