Service Representative

L auren Patterson

***** ******** ***, *********, ** 90250

Cellular: 323-***-****

Email: *****************@*****.***

Objective:

To secure an entry level position within your organization which will enable

v arious possibilities for growth within your corporation and will also provide

u nlimited knowledge to continue to compete in today’s society.

Experience:

World Movement Records - H ollywood, California 1 /2008 - 3/2013

C ustomer Service/Office Assistant

Performed a range of diverse administrative activities for the President of the

C ompany and organizational units which are sometimes confidential in

n ature; serves as a point of liaison with other departments and external

c onstituencies for a variety of day-to-day matters concerning the company

a nd departments.

Performed a range of staff and/or operational support activities; may serve as

a l iaison with other departments on basic administrative and/or operational

m atters. Operates personal computer to enter data, draft, edit, revise, and

p rint letters, tables, reports, and other materials.

Verified and kept records on incoming and outgoing shipments and prepared

i tems for shipment: Compares identifying information and counts, weighs,

o r measures items of incoming and outgoing shipments to verify

i nformation against bills of lading, invoices, orders, or other records.

Greeted and directed visitors, as and when appropriate; resolves routine

a dministrative problems and answers inquiries concerning activities and

o perations of department/division; accepts, screens, and routes telephone

c alls; maintains log of inquiries as required.

Established, maintained, processed, and updated files, records, certificates,

a nd/or other documents. Maintains data management systems, as required.

Sorted, screened, and distributed incoming and outgoing mail; drafts or

p repares responses to routine inquiries; prepares photocopies and

f acsimiles, and operates a variety of office equipment.

Arranged meetings and conferences, schedules interviews and appointments,

a nd performs other duties related to maintaining one or more individual

s chedules; makes travel and lodging arrangements, either directly or

t hrough travel agencies.

Ordered, stocked, and distributed office supplies.

Performs basic, routine bookkeeping functions, which may involve simple

b illing and cash receipt activities.

Maintained courteous and effective interactions with colleagues and clients.

Verizon - I rvine,California 1 0/2007 - 1/2008

C ustomer Service Representative/Call Center -Temporary position

A ttracted potential customers by answering product and service questions;

s uggesting information about other products and services.

Opened customer accounts by recording account information.

Maintained customer records by updating account information.

Resolved product or service problems by clarifying the customer's complaint;

determining the cause of the problem; selecting and explaining the best solution to

solve the problem; expediting correction or adjustment; following up to ensure

resolution. In addition if the inquiry or concern warrants additional attention

ascertains who can best provide the information, and routes the request to the

proper person.

Trained, explains tasks, and assists in the solution of problems.

Received customers' requests by telephone or mail, analyzes requests, provides

information requested or ascertains who can best provide the information, and

routes the request to the proper person.

Had knowledge of product line, prices, delivery time, drop ship items, various

marketing promotional services, and similar data, as required.

Maintained financial accounts by processing customer adjustments.

C ingular Wireless - A naheim, California 11/2006 - 5/2007

C ustomer Service Representative/Call Center

Prepared and forwards preliminary paperwork to Returns and Replacements

o n problem orders and cellular phones not received and utilized

i ntervention techniques with different customers

Provided switchboard relief as needed.

Improved the quality of your work on a daily basis by learning and implementing new

skills with help from Team Leaders, Management and other CSR's

Had knowledge of product line, prices, delivery time, drop ship items, various

marketing promotional services, and similar data, as required.

Demonstrated skills in listening to customer requests and in creating the best solution

for the customer.

Analyzed transactions, corrects records, and adjusts errors.

Promotions and advertisements

B uilt relationships with customers that create a positive experience ultimately

f ostering loyalty and trust.

Responsible for taking inbound calls and at times making outbound calls and

a chieving targets (goals) set by the management team.

Performed upgrades for customers

Helped to keep motivation high by being supportive to your colleagues.

Education:

Gardena High School 2001 – 2005

G raduated

El Camino Community College – 2006 – 2008

Attending

Skills:

Proficient in Microsoft Office; Proficient typing skills (40+ WPM);

A ccuracy and attention to detail; Strong communication skills by

p hone and e-mail; A bility to operate simple office equipment

sufficiently to perform the job and various job specific interfaces.

Contact this candidate