Customer Service Sales

M ARA GIRON

**-** **** ******, **** ISLAND CITY, N.Y. 11101 TEL: 917-***-****; m ***********@*****.***

Nine years of Customer Service/Personal Banker experience for various financial institutions. Excellent reputation

w ith customers as a competent, knowledgeable and helpful professional.

SUM MARY OF QUAL I F ICAT IO NS

• Achieved sales goals and increased client t ransactions by 40% by identifying and cultivating new

business opportunities.

• Demonstrated success pinpointing client’s needs and uncovering potential problems.

• At ease interacting with clients, team members and management.

• Team oriented professional eager and willing to learn, work collaboratively with colleagues to

successfully achieved goals and expectations.

• Strong computer skills, MicorsoftWord knowledge of Outlook, PowerPoint and Excel.

• Bilingual f luent in Spanish.

E DUCAT IO N AND TRA I N I NG

• ABA Approved Paralegal Certificate, Queens College

• Notary Public

• Associate in Business Administration, LaGuardia Comm. College

PROFESSIONAL EXPER I E NCE

Citibank

Personal Banker 2011-2012

• Devise and manage sales plan delineating optimal methods for achieving sales goals

• Interacts with clients, prospects, internal and external contacts and engaged in marketing activities

• Conduct profiling discussions with prospects to understand background and identify needs,

• Discussed potential solutions that are good fit in a way client can understand

• Conduct outbound sales activities (e.g., phone-out-reach, community events, meetings with

local businesses) to establish visibility in the community and drive business to the branch

• Take ownership, understand and resolve service issues personally by working with key

partners in the financial center and internal network.

Volunteer- Resolution Assistant P rogram 2011

Landlord/Tenant Court

• R.A.P. Volunteer Paralegals helps unrepresented litigants have a productive experience in

• Housing Court through an offering of non-legal support.

• Ensured represented litigants are aware of all of the resources available to them, so that they

may better advocate for themselves.

• Provide unrepresented litigants with the confidence to discuss their claims or defenses before a

court attorney or judge.

F inancial Representative

Sovereign Bank 2006-2009

• Analyzed financial needs and match those needs to appropriate product and services.

• Achieved sales goals and participated in marketing services.

• Sold financial products including annuities and IRA retirement savings plans to over 50 individual clients.

• Assisted in preparing sales presentations to college students and small business client.

Customer Service Representative

T D Bank 2003-2006

• Managed and service a broad base of selected customers.

• Ensured daily activities comply with applicable regulations and policies.

• Developed sources to acquire new clients and maximize sales opportunities.

• Coordinated group sales activities.

• Process all types and deposit accounts and Loan applications.

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