Customer Service Human Resources

EDUCATION

Suffolk County Community College

****-*******

Business

Brentwood, New York

TRI Business and Career Training Center

**** - ****

Certificate program in Office Technology

Carle Place,, New York

Sullivan County Community College

2000 - 2002

Liberal Arts

Lock Sheldrake, New York

SOFTWARE

Microsoft Office Lawson Boss 65 wpm

ADP Workforce Adobe Acrobat

People Soft SAP CATS Kronos AS400

Oracle HR 10,000 KPM

WORK EXPERIENCE

Randstad/Broadridge Financial Solutions

DATA ENTRY CLERK

Edgewood, NY

2011-2011

. Heavy Data Entry

Greystone/Weight Watchers

PAYROLL BOOKKEEPER

Jericho, NY

2010-2011

. Entered time sheets for proper approval and account coding.

. Batch and entered time sheets into Boss system.

. Checked and balanced various payroll reports to control totals.

. Ran and review various payroll reports.

. Solved problems independently

. Handled activities necessary to complete one or more biweekly

payrolls.

. Processes and verifies payroll information on a timely basis.

Farmingdale Wal-Mart

CUSTOMER SERVICE/CASHIER

Farmingdale, New York

2007-2010

. Established or identified prices of goods, services or

admission, and tabulate bills using calculators, cash registers,

or optical price scanners.

. Issued receipts, refunds, credits, sales, or change due to

customers

. Excellent interpersonal, verbal and written communication skills

and attention to detail

Sears Holdings Corporation

HUMAN RESOURCES SPECIALIST Hauppauge, New

York

2007-2007

. Payroll, Benefit and Workers Comp Coordinator for 200+ employees

. Assisted in salary administration process for all associates

. Provided information on HR policies, practices and procedures

. Maintained personnel files/employee records

. Assisted in coaching and counseling management team on dealing

with performance management, discipline, compensation, and

staffing

. Document and process all new hires including logging recruiting

contracts, drafting employment agreements, arranging background

checks and drug screening, overseeing operational on boarding

needs, and benefits orientation.

ADP Payroll Services

ADMINISTRATOR ASSISTANT/PAYROLL Melville, New

York

2005 - 2007

. Payroll processing, reconciliation, audit & related processes

for ADP clients (500+)

. Performed routine research and executed corrective action on

client issues and questions concerning product or ADP services.

. Possess knowledge of current compensation rules and regulations

such as Federal, FICA, State and Local withholdings as well as

garnishment regulations.

. Assumed ownership for inquiries made by the client until such

time the issue is dispatched to anoy7ther ADP service entity.

Utilized a client relationship management system to document

client interaction including resolutions and required follow-up.

. Maintained all company and employee master-file and schedule

information as directed by the client.

. Maintained and set up benefit tracking such as vacation,

holiday, sick and paid time off.

. Responsible for being cross-trained in all phases of payroll

processing for multiple entities.

Adecco/Arrow Electronics TEMP/HUMAN

RESOURCES SPECIALIST

Melville, New York

2004 - 2005

. Provided consultative guidance and direction to employees and

managers ensuring consistent and legal application of leave

policies, determination of eligibility and answers to any leave-

related questions.

. Cross-training to other HR service areas and assisted as

necessary

. Tracked leaves taken, as well as determined leave payments,

return to work dates and benefits continuations

. Provided timely information as well as flawless customer

service, applied federal/state regulations, as well as Arrow

policies and procedures to determine leave eligibility.

. Timekeeper for 500+ employees

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