Customer Service Human Resources

Robert B. Brucks

P.O. Box ***** Pipe Creek, Texas 78063 830-***-**** *******@*****.***

Objective:

A highly talented and knowledgeable Compliance Analyst seeking a career in a top quality, team oriented

company to contribute valuable administrative and compliance skills.

Summary of Qualifications:

• Proficient in licensing and compliance practices.

• Excellent knowledge of human resources and equal employment opportunity policies.

• Superb customer service skills.

• Strive under pressures of deadlines.

• Excellent problem resolving and interpersonal skills.

• Knowledgeable in Microsoft Office products and database software.

• Typing at 40+ wpm.

Employment History:

Currently unemployed due to surgery - 06/2010 to Present

Comal County Sheriffs Office - Corrections Officer - 07/2005 to 06/2010

Supervisor: Sergeant Sassenhagen 830-***-****

• Train and supervise new employees during their training process.

• Provide custodial care necessary for the security and well being of inmates confined in the Comal

County jail. Trained in CPR and first aid.

• Perform duties by preparing inmates for transport to court appearances.

• Process new inmates

• Supervise inmate visitation.

• Conduct security checks.

• Oversee inmate sentence calculation and release by reviewing court commitments.

• Handle control room operations.

• Review and verifying inmates trust fund accounts.

Unemployed due to layoff - 03/2004 to 07/2005

USAA – Licensing Analyst - 03/2000 to 03/2004

Supervisor: Kim Gonzalez 800-***-****

• Maintained over 7000 insurance licenses for 500+ in-house and field Agents and Adjusters.

• Verified the licensing of all agents and adjusters through communications with state government

agencies and confirmed the correct company appointment.

• Monitored call flows and reported licensing recommendations to management.

• Insured state educational requirements and renewals were completed.

• Monitored, researched and analyzed individual state laws and regulatory policies and procedures.

• Utilized various data bases such as ProducerPlus and epal.

• Managed new employees for license training and testing, and oversaw the license application

process.

• Ensure that the new and incumbent employees understood and abided by the company policy

regarding licensing.

• Administered and supervised the computer-based continuing education needs to renew licenses.

• Worked with Human Resources in evaluating staff through background checks and employment

history to insure the ability to license the individual.

• Determined when an individual required corrective action for not maintaining their license or

providing false information.

• Worked closely with the team to analyze and eliminate loss in day-to-day operations and to

implement new cost effective plans of operation.

USAA - Customer Account Professional - 08/1999 to 03/2000

Supervisor: Mary Campos 800-***-****

• Managed calls from customers by answering questions and resolving problems.

• Issue and adjust Auto and Homeowners insurance policies, per customer’s requests.

• Cross-sold products to provide a better product base for the customers.

• Evaluated the insured’s policy and reviewed with customer verifying adequate coverage.

USAA - Glass Claims Technician - 02/1997 to 08/1999

Supervisor: Connie Casanova 800-***-****

• Fundamental in establishing the Corporate Glass Unit.

• Helped implement procedures and best practices.

• Worked with glass replacement companies reviewing glass and towing claims.

• Issued payment for damages to members and glass replacement shops.

• Resolve member claim decisions or problems with the repair process.

• Received my Texas adjusters' license in 1997.

Education:

• San Antonio College Continuing Education “Essentials of Human Resource Management”.

• Continuing-education insurance courses.

• Graduate of Bandera High School, Bandera, Texas.

Contact this candidate