Customer Service Sales
Resume:
Mary G. Lapegna
Kew Gardens, New York 11415
********@***.***
SUMMARY
Accomplished reputable and versatile professional with a strong track record of success
and expertise in the fields of salesmanship and customer service
QUALIFICATIONS
Extensive knowledge and experience in the book and commercial printing industry and
general sales / customer service platform
Strong communication skills (verbal and written), leadership and managerial qualities
Excellent mathematical and calculation capabilities, figure-oriented
Highly proficient in troubleshooting and decision-making
Computer: Windows, Microsoft Office Suite, Internet research, Outlook, PowerPoint,
basic knowledge of Mac and Photoshop
Fluent in Italian (speak, read, write) and simultaneous interpreter, basic schooling in
French
WORK EXPERIENCE:
July 2012 – November 2012 Regent Publishing Services Limited
Sales Executive New York, New York
Sales representative for New York sales office of renowned print brokerage company (with headquarters in
Hong Kong and sales offices in San Diego, London, Vienna and South Africa), representing several plants
in China and Hong Kong for the U.S. market. Versatile product categories (high-end trade and museum
books, including oversized format, children’s books, board books, books-plus, calendars, kits, journals and
gift items). Solicit, develop and service printing and graphics business from established and new clientele.
Maintain Gold Mine database regularly. Review and process quotations from overseas plants and negotiate
all final pricing to clients. Monitor customer’s financial condition and assist in collecting payments.
Brought Regent to the attention of key publishing companies and designers. Emphasized
company’s reliability as quality brokers present in the U.S. market
Feb 2011 – March 2012 Leo Paper USA (New York Office)
Sales Executive New York, New York
Sales representative for New York sales office of privately owned global printing company (with
headquarters in Hong Kong and several manufacturing plants in China) whose main product categories are
books, games, bags, gift items and packaging. Solicit, develop and service business from established and
new clientele. Provide bi-monthly sales reports and attend quarterly sales meetings. Review and process
quotations from overseas plants and negotiate all final pricing to clients. Oversee manufacturing process to
properly monitor every phase of production. Provide technical expertise to customers to achieve desired
quality.
In March 2012 the company executed several layoffs due to financial difficulties, thus not allowing
sufficient time for any specific goals to be achieved
(Continued on next page)
Mary G. Lapegna
********@***.***
1998 – 2010 Toppan Printing Company (America), Inc.
Senior Account Executive New York, New York
Sales representative for New York sales office of global Fortune 500 firm, Toppan Printing Co., Ltd. (with
headquarters in Japan and book / commercial printing plants in Tokyo, Hong Kong, China, New Jersey and
around the world). Solicit, develop and service printing and graphics business from established and new
clientele. Provide sales reports/projections. Monitor clientele’s financial condition and satisfaction with
company’s services through regular visits and frequent contact. Bill shipped book titles and assist in
collecting payment. Coordinate and carry out PowerPoint presentations to clientele. Estimator for own
accounts, prepare worksheets and submit quotations within needed deadlines, review/process quotes from
overseas plants and negotiate all final pricing. Oversee manufacturing process (both at plants and NY
office) to properly monitor every phase of book production. Provide technical expertise to customers to
achieve desired book quality, assist in correcting color proofs when necessary and propose appropriate
materials.
Strengthened reputation in the publishing industry as top professional in the printing field.
Achieved steady sales volume (average $4 million yearly); managed and satisfied high -end
demanding clientele, suggesting creative solutions for special book features and quality
requirements
1990 – 1998 American Pizzi Offset Corporation
Sales Assistant and Senior Production Manager New York, New York
Liaison for New York sales office of offshore offset printer in Italy, Amilcare Pizzi S.p.A., Milan. Assist in
selling book manufacturing to clientele. Process quotations and schedules to customers. Organize,
supervise and troubleshoot all phases of book production, including inspection and trafficking of materials.
Provide technical expertise to clientele to achieve desired quality. Meet demanding deadlines and manage
heavy phone contact / paperwork. Simultaneous interpreter to assist clientele for press checks at overseas
plant. Responsible for all aspects of shipping. Executive assistant to U.S. sales representative.
Created strong reputation in the publishing industry and high-end book arena for achieving
commendable quality through effective customer service and technical expertise
1986 – 1990 Colged S.p.A.
Customer Service Representative and Sales Assistant Lucca, Italy
Sales contact for manufacturer of industrial dishwashers and catering equipment. Service worldwide
clientele in all aspects. Executive assistant to domestic and foreign sales directors.
Achieved steady increase in monthly sales through use of versatile sales tactics
1984 – 1986 AME Mondadori USA
Production Coordinator New York, New York
Liaison for offshore printer in Italy, Arnoldo Mondadori Editore, Verona. Organize, supervise and
troubleshoot all phases of book production, including scheduling, inspection and trafficking of materials to
and from overseas plant. Meet demanding deadlines and manage heavy phone contact and paperwork.
Process quotations and schedules to clientele. Simultaneous interpreter for customers and plant.
Responsible for all aspects of shipping. Executive assistant to Vice President.
Secured high-volume / high-demand clientele through dedicated and meticulous customer service
EDUCATION: University of Pisa Pisa, Italy
Two years language study
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