Quality Assurance Customer Service
Resume:
Monyata Mitchell
Mableton, GA 30126
*******.********@*****.***
OBJECTIVE: To obtain a position that will utilize my knowledge, experience
and educational skills.
SUMMARY: . Self- starter who can work independently and meet goals
while handling multiple priorities and deadlines.
. Quick learner who can rapidly master all aspects of a job with
limited training.
. Proficient with MS Office, Windows XP, and the Internet.
. Ability to rapidly learn new skills and
execute on projects with minimal guidance.
. Extremely intelligent and highly motivated.
. Strong written and verbal communication
skills.
EDUCATION: Currently enrolled at Tiffin University to obtain associates
degree.
EXPERIENCE: Computer Assistant Telephone Interviewer September 2011 to
April 2012
The Myers Group (call center) Duluth, Georgia
. Conduct market research telephone surveys/interviews.
. Customer service representative.
. Also use basic computer skills by typing 30 words per minute with
90% accuracy.
Central Intake Support Specialist (volunteer) October 2010 to August
2011
Stand, Incorporated Decatur, Georgia
. Schedule evaluation and intake appointments.
. Refer ineligible individuals to appropriate community resources.
. Create weekly report of all screenings, intakes, and referrals.
. Responsible for client intakes and reviewing the agency's
policies and procedures.
. HIV prevention receptionist and administrative assistant.
Billing Specialist September 2009 to August 2010
Chamberlin Edmonds (call center) Atlanta, Georgia
. Billed and submitted all claims that appeared on the Chamberlin
Edmonds billing list.
. Researched Medicaid remittance advices. Data entry 6000 key
strokes
. Billed and monitored accounts over $10,000 while providing
billing manager with a bi- monthly report.
. Determined eligibility for all Medicaid claims.
Program Assistant, August, 2007 to September 2009
Department of Community Health (contracted), Atlanta, GA
. Assisted and processed the Medicare part B only claims by
ensuring all required fields were completed.
. Developed automated excel spreadsheet currently in use for
logging Miller Trust cases.
. Researched Medicare cross-over claims by accessing Multi-Health
System.
. Monitored the manage care (CMO) third party
liability claims.
Quality Assurance Monitor July, 2003 to July 2007
Capri Autos, Atlanta Georgia
. Provided feedback to call center team leaders and managers.
. Resolved customer complaints and inquiries also identified and
escalated priority issues.
. Participated in customer and client listening programs to
identify customer needs and expectations.
. Monitored collection team for quality assurance.
. Maintained all quality tracking logs.
Quality Monitor Specialist June, 1999 to
July, 2003
Risk Management Alternative (RMA) Norcross, Georgia
. Team Leader.
. Escalation Team.
. Monitored team for quality assurance.
. Maintained all quality tracking logs.
Contact this candidate