Technician Software
Resume:
Jay Harley
Bellflower, Ca. *****
**********@*****.***
I have worked as a Desk Side/ Field SSR Support Tech for 17 years and am
very experienced with installation and support procedures in corporate and
retail environments. Resolving a wide variety of issues is challenging as
well as rewarding. I am a fast and willing learner.
I maintain old school work ethic and values. I am dedicated flexible, and
dependable.
I believe I am an excellent candidate for this opportunity, and feel I
would be an asset to your firm.
Employment:
IBM, Costa Mesa, Ca. August 16 2010
- Present
CDI IT Solutions, BP Account Carson, Ca. Sept 09 -
March 10
New Technology Training Institute, Los Angeles, Ca.
February 09 - July 2009 IBM,
Costa Mesa, Ca.
May 2004 - Oct 08
Getronics - Garden Grove, Ca. Arco Account
Sept. 2003 - Jan 2004
IBM, Costa Mesa, Ca. Washington Mutual Account
Jan. 2001 - May 2003
Tek Systems, Costa Mesa, Ca.
Sept. 1995 - Jan 2001
Education:
Lane Community College, Eugene Oregon:
Associate of Science Degree in Aerospace, minor in computer science.
Computer and Electronics Training Center, Long Beach, Ca.
Certified Novell Network Administrator.
Aerotek Strategic Learning Labs - Costa Mesa, Ca.
A+ Certified Technician
IBM POS with Windows 95/98/NT/XP, Certificate of completion.
MCSE program at New Technology Training Institute. Los Angeles, Ca.
Microsoft Certified Professional - WINNT,WINXP, WIN7,WIN SERVER 2003.
Skills:
Repair computer hardware, software and resolving operational problems in
large corporate environments.
Act as liaison among users, vendors and Information Technology Services
staff.
Experienced with Windows 95/98/NT/2000/XP/Vista/Win7/Active Directory.
Support a variety of software applications including MS Office2003/2007,
Outlook, Lotus Notes.
Hardware - IBM, Compaq, Dell, HP, Toshiba.
Adept in installation/diagnostics of HP MFP, IBM, Lexmark, Epson and Cannon
printers and a wide variety of computer peripherals.
Provided desk side, telephone and remote support using industry standard
utilities and tools.
Project work including scripted POS and large store controller
installations for Wallmart etc.
Manage Now, Remedy and Peregrine Service Center ticket/asset management
systems.
Experience:
IBM Costa Mesa, Ca. (supplemental)
Desk Side and Field Support Tech.
Provided onsite IMAC, Problem, telephone, and remote support for end users.
Duties to include hardware/software ticket resolution.
VPN, Win 2000 and XP, WIN7 OS support in a large WAN environment.
Remote global user support for Lotus Notes upgrade project for Health Net
account.
Provided support for laptop/desktop clients as well as Xen Desktop.
Remote Assistance, Remote Desktop, Net Meeting and Tivoli.
PC imaging using Altiris imaging software.
Software installation and support, as well as network connectivity
resolution.
Printer installation/troubleshooting and maintenance.
Lead Field Service Representative, installing and supporting corporate and
retail POS accounts.
Student - New Technology Training Institute. Los Angeles, Ca.
Graduated the MCSE program.
CDI IT Solutions (contractor) IBM BP Account.
Desk Side Support Tech.
Provided onsite IMAC, Problem, telephone, and remote support for 1200+ end
users.
Duties to include hardware/software ticket resolution use of Service Center
ticket systems.
WIN XP OS support and PC imaging using Altiris imaging and software portal.
MS Office Suite 2003, Exchange/Outlook.
Software installation and support, as well as network connectivity
troubleshoot.
Printer installation/troubleshooting and maintenance.
Getronics
Field Services
Technician
Complete Software/Hardware upgrades for west coast Arco Gas Stations. PIC &
store server/register upgrades.
IBM Costa Mesa, Ca.
Field Tech/System Services Representative.
Desk side service request procedures and field support duties.
Installation of complete and partial systems for corporate and retail
accounts. Acted as lead technician to install retail POS and corporate
systems running WINNT/2000/XP. Network conversion, switch installation and
troubleshooting. Workstation setup, configuration, and asset management.
TEK-Systems Costa Mesa, Ca.
Phone and Desktop support duties for numerous clients.
Lab-work to include imaging, setup and delivery of multiple desktop/laptop
computers.
Responsible for running server data tape backup system.
Project implementation coordinator and lead technician.
Contact this candidate