Customer Service Medical

Sharon Rogers

*** ****** **. ******, **. *****

Home phone: 570-***-****

Cell phone: 570-***-****

E-mail address: ***********@*****.***

WORK EXPERIENCE

Lord and Taylor

Customer Service and Sales Rep

07/2011-present

Job duties: Answer inbound calls for Mattresses and Big Ticket items, such as TV's, washers, dryers etc., review accounts, allow appeasements and give credits on accounts for damaged or returned items.

Sallie Mae

Customer Service and Sales/Collections Specialist

09/2006-04/2011

Job duties: Took inbound calls from borrowers for Federal and Private student loans. Knowledge of laws regarding non-public information (NPI). Knowledge of 14 computer software systems that allow us to do our data entry, account history look-up, do a new application for funds, answer questions, account research, document retrieval and preview, transfer calls and other various tasks. This job also required a correct and thorough knowledge of Federal laws governing how a loan can be processed, approved and funded. It also involved continuous training and daily updates/changes to how data is entered and how everyday procedures can and do change daily. The job also involved correct and accurate data entry, patience, good judgment and the ability to work under extreme pressure in a fast-paced, highly stressed environment while mulch-tasking and being professional to the borrower or the College you were speaking with.

WESTFORD REHABILITATION

Dr. Joseph Leonardi

Chiropractor's Assistant

01/2004-08/2006

Assisted the Dr. with patient treatment. Application of Stim units and aid in spinal manipulation. Develop x-rays. Billing, coding, scheduling, medical transcription, answering phones, collect co-pays, verify if insurance was acceptable with the carrier, acquire claim numbers bill for injuries from car accidents or medical claims, typing, faxing and all other office procedures.

TELERX INC.

Customer Service Rep and Escalation Rep

02/2011-07/2004

Answered inbound calls for Nestle' Prepared foods. Help solve complaints that the customer had with the product by offering apologies and replacement coupons. Answer calls for irate, ill, or injured customers of these products and decide whether to make a claim or offer appeasements to resolve the matter at hand. Also read lab results and contacted the customer with the results of foreign or indigenous materials found in the product. This job also required thorough documentation of the calls and claims, ability to make correct and ethical decisions when it came to an irate call, answer over 80 calls per 8 hour shift typing, data entry, faxing, e-mailing etc.

EDUCATION

Luzerne County Comm. College

Nanticoke, Pa

Studied in Business Management, Computers (DOS), and Accounting

Certificate Of Completion

Star Technical Institute

Kingston, Pa

Computerized Medical Office Assistant

Certificate of completion

Fortis Institute

Forty-Fort, Pa

Medical Office Assistant

currently on a break going back in January

SKILLS AND ABILITIES

Coding, Medical Office Procedures, Medical Terminology, Anatomy and Physiology, Keyboarding 1-4, Accounting, Patient Ledgers, Claim forms, Medical Transcription, CPR, Career Paths, Resume writing, basics of Phlebotomy. Excellent Customer Service and experience in this field.

References Available Upon Request

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