Customer Service Representative

Ana Felicia Vaca

**-** ******* ******** *****

Middle Village, New York 11379

Phone: 347-***-**** **********@***.***

Objective: Seeking a challenging opportunity where I will be able to utilize my skills which will

allow me to grow personally and professionally. I am self-motivated and able to work both

independently and as collaborative team member.

Work Experience

R.G. Ortiz Funeral Home- Brooklyn, NY 07/2011- 11/2012

Receptionist

• Offer assistance to mourners as they enter or exit limousines.

• Close caskets at appropriate point in service.

• Obtain burial permits and register deaths.

• Direct or escort mourners to parlors or chapels in which in which wakes or funerals are

being held.

• Place caskets in parlors or chapels prior to wakes or funerals.

• Carry flowers to hearses or limousines for transportation to places of interments.

• Clean funeral parlors and chapels.

• Arrange floral offering or lights around caskets.

• Perform genera maintenance duties funerals to assist funeral directors and to ensure that

services run smoothly and as planned.

• Greet people at the funeral home.

• Act as pallbearers.

Heidelberg Guest House- Heidelberg, Germany 06/2009-11/2009

Hotel Desk Clerk

• Interviews guests and assigns quarters.

• Assists guests in the completion of forms; answers questions.

• Orients guests concerning the use of facility and equipment as well as other facilities

available on post.

• Provides statements of non-availability when applicable.

• Posts registration information in registration card.

• Issues room keys, computes charges for guests checking out, receives payment, and

renders receipts.

• At end of shift, accounts for and secures cash.

Tickets and Tour- Fort Bragg, NC 07/2006-08/2006

Customer service representative

• Handle cash, check, credit and debit transaction

• Book hotel reservation

• Sales representative

• Answer Phone

Air Borne Inn- Fort Bragg, NC 04/2006-07/2006

10/2003- 12/2003

Custodial

• Cleans rooms, corridors, stairways, and other areas.

• Sweeps, mops, vacuums, scrubs, strips and polishes using light and heavy duty powered

equipment.

• Operates industrial equipment to clean rugs, drapes, etc.

• Performs routine maintenance of equipment.

• Cleans, disinfects and deodorizes toilet facilities. Cleans, and dusts assigned areas.

• Empties trash.

• Makes beds and changes line.

• Washes walls, windows, blinds and ceiling fixtures using ladders, scaffolds and safety

belt.

• Moves heavy furniture.

• Maintains stock of room and cleaning supplies to perform assigned duties.

Fort Hamilton Strike Zone- Brooklyn, NY 10/2005- 02/2006

Customer service representative

• Performs a variety of routine manual tasks in a kitchen or dining area following

established procedures.

• Sets up glasses, silverware, dishes, trays, napkins, condiments, and cold menu items such

as salads, desserts, bread, and cold beverages on a serving line or tables.

• Removes dishes and trays from tables after meals.

• Washes tables and counters.

• Prepares food by sorting, washing, peeling, and cutting fresh fruit and vegetables.

• Operates, break downs, and cleans all equipment assigned to the area for food

preparation.

• Clean kitchen equipment such as worktables, sinks and refrigerators.

• Separates food waste and trash from dishes, glasses, and silverware.

• Loads and operate dishwashers.

• Stores cleaned dishes, glasses and silverware.

• Sweeps and mops kitchen floors.

• Cleans and sanitizes trash cans; disposes of trash.

• Performs other duties as assigned.

Columbia Presbyterian Hospital 06/1997- 08/1997

Clerical- (Summer Youth Employment Program)

• Data Entry

• Filing

• Answer Phone

• Patient Radiology Tech. Assistant

Qualification: Successfully completed extensive and productive hours in:

• Phlebotomy

• EKG

• Adequate Laboratory (Urinalysis, Hematocrit and Blood)

Smears using Microscopy Hands-on-practice

• Practice the application of Medical Terminology

• Extensive ICD and CPT Coding in Clinical cases

• Anatomy/ Physiology

• Bilingual: Spanish, English

• Type 35 Words per minute

• Eight hour & Sixteen hour Security guard training certificate

EDUCATION

University of Phoenix Online- 10/2008- Present

Health Care Administration

Caliber Training Institute- 06/2005-11/2005

Medical Assistance

South Bronx Job Corps-10/1999- 04/2000

Accounting Diploma

Reference upon Request

Contact this candidate