Customer Service Manager

Jasmine Ortiz

**** ****** ****** ● Bronx, NY ****2

646-***-**** ● ************@*****.***

Highly competent professional, offering more than 5 years of operations and administration. Extremely motivated and

effective in stressful, team-oriented, and fast-paced environment. Outstanding leadership, problem resolution,

interpersonal communication, and relationship building skills. Accustomed to working with diverse people while

juggling multiple priorities.

Skills

• Knowledge of Operation Sales & Catering Systems • Recruiting and Staffing Initiatives

• Team Builder & Leadership • Budget and Cost Control

• Report & Document Preparation • Proficient in Microsoft Windows

• Meeting & Event Planning • Fluent in English & Spanish

• Ability to Manage Multitask a Fast-paced • Organization & Time Management

Environment

• Data Entry (45 WPM)

• Excellent Customer Relations

• Accounts Payable and Time Sheets

• Purchasing /Inventory

Experience

Chartwells Riverdale, NY 8/2011 – 9/2012

Assistant Director of Dining Service

• Ensure proper policies, procedures, protocols and training in accordance with company goals

• Manage production/ inventory/sanitation/distribution in the most efficient manner, ensuring teams stays on schedule

and deliveries are punctual

• Manage finance department files and records, incoming & outgoing correspondence, expense reimbursement process

Jasmine Ortiz

1822 Fowler Avenue ● Bronx, NY 10462

646-***-**** ● ************@*****.***

• Prepare project plans, manage project timelines, resources and budgets and P&Ls, and facilitated the day-to-day

communications that support of process improvement

• First point of contact for phone calls, visitors, vendors and employees

• Anticipate client needs and follow up on a regular basis

Applebee’s Yonkers, NY 2/2007 – 8/2011

Manager

• Schedule staff hours and assign duties. Investigate and resolve complaints regarding food quality, service, or

accommodations.

• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and

budgeted.

• Maintain food and equipment inventories, and keep inventory records.

• Establish standards for personnel performance and customer service.

Bronx Care Bronx, NY 03/2004 – 08/2006

Receptionist

• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and

scheduling appointments.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific

destinations.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Hear and resolve complaints from customers and public.

Jasmine Ortiz

1822 Fowler Avenue ● Bronx, NY 10462

646-***-**** ● ************@*****.***

• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating

calculators or computers to work with pay records, invoices, balance sheets and other documents.

• File and maintain records.

• Provide information about establishment such as location of departments or offices, employees within the organization,

or services provided.

• Collect, sort, distribute and prepare mail, messages and courier deliveries.

• Process and prepare memos, correspondence, travel vouchers, or other documents.

• Receive payment and record receipts for services.

McDonalds Bronx, NY 02/1998 – 05/2001

Manager

• Ability to supervise and take charge of the activities and productivity of workers.

• Making organizational decisions and handling a variety of problems that arise on a daily basis.

• Understanding Associate need, business needs, differences between corporate and field environment.

• Ability to work effectively within a team or as an individual contributor while handling multiple projects at once.

McDonalds Bronx, NY 11/1997 – 02/1998

Cashier

• Greeting customers, taking food and drinks orders, and serving food and beverages.

• Providing quick, efficient, and well-mannered service.

• Team player, providing work flow and customer service.

Education

Bronx Community College Bronx, NY 08/2006 – 05/2008

Dietitian and Nutrition

GPA: 3.0

Jasmine Ortiz

1822 Fowler Avenue ● Bronx, NY 10462

646-***-**** ● ************@*****.***

Expectant Graduation Date: 12/2013

Dr. Pedro Albizu Campo Toa Baja, PR 08/1994 – 05/1997

High Diploma

Contact this candidate