Engineer Management

Carlos Andr s Mu oz Ardila

Passport No. NC*******

Widowed.

Computer Systems Engineering.

Universidad Aut noma de Colombia

Computer Analyst and Programmer.

Esc. Admon. Y Mercadotecnia del Quindio.

Phone Numbers Mob: +57.300-***-**** / Per: +1-415-***-****

E-mail: ********@*****.***.** / ********@*****.***

Bogot, D.C. - Col.

MAIN EXPERIENCE AREAS.

Through my operative and administrative experience in different public

and private companies and enterprises, I have enriched my academic and

professional knowledge which might guide to the administrative area of

any entity or company. Thanks to the opportunities that the

professional work environment gave me I've had participate in many

important managing issues, where decisions have a high grade of

responsibility and, even more, when they involve the future of the

company where I have worked.

I consider my knowledge would be an active and functional part in the

development of functions focused to the planning, creation, control

and execution of projects which can maximize the available resources,

reaching the highest economical and social benefit levels inside and

outside the company. In the same way, I can say that I found very

convenient my administrative and management knowledge and also skills

related to the efficient and proactive integrated distribution of

responsibilities, as in being in charge of groups; analysis and

setting of benchmark statistics which results, will guide the steps

for the improvement of the operations for the company.

PROFESSIONAL PROFILE

Excellent personal presentation, wide English Language domain

(Professional Bi-lingual Skills), good interpersonal relationships

management, leading skills (assertive, leading taken, management of

groups skills), great oral and written expression attitude, skills

related to taking decisions and resolution of conflicts. High auto-

motivation to reach specific objectives and goals, I also have

abilities to take decisions under pressure.

HIGHER EDUCATION

MBA Information Systems

and Technology Management.

Sheffield Business School.

Computer Systems Engineer.

Software Development Engineer.

Autonym University of Colombia.

Computer Systems Technician.

Computer Systems Analist and Programmer.

Business and Management School of Quindio.

SPECIAL CERTIFICATIONS.

Engineering Projects Management.

Alexander Von-Humboldt University.

Implementation of Quality Assurance;

IQ CERTIFICATION ISO 9001:2000

Alexander Von-Humboldt University.

Quality and Assurance Certifications.

CASQ, CAST, CSQA, CSTE, CMSQ, CMST, CSPM, ISTQB

INTERNATIONAL SOFTWARE TESTING QUALIFICATIONS BOARD of PROMETRIC, INC.

Languages.

Spanish, English, Portuguese: Fluent communication.

French, Italian, German: Basic Communication.

COMPUTER SYSTEMS KNOWLEDGE.

Writing Program Code Area.

C#, VB, VB.Net, C++, VFP., XML, SQL Server, Oracle, Linux, Java, Perl,

Ruby, Watir, Selenium, Automation, Flash, PHP, MySQL, HTML, CSS, ASP.

Hardware Area.

IT Computer Repairing, Preventive and Corrective Computer Maintenance,

CISCO wireless Wlan, wan, Lan, Web and Intranet Management, NT 2000

Server.

WORK EXPERIENCES

Company: McAfee, Inc.

Address: Calle 98 No. 21 - 50 Ofc. 201

Charge: Partner Product Manager [PPM] NOLA.

* Responsible for developing and managing multiple partner

implementation portfolios.

* Effectively serve as both a business manager and a technical

implementation lead.

* Resolve problems and remove obstacles that may diminish

business success.

* Strong communication, coordination and creative problem

solving expertise.

* Work with engineering and product management to define, manage

and deploy signed partner agreements, while working with

Business Development to monitor, track and optimize existing

accounts.

* Responsible for providing pre-sales guidance and is expected

to understand the current product offering set and deployment

models as well as the road map features of future product

releases.

* Provide pre-sales support by having a diverse knowledge of

existing and planned partner releases and best practices from

successful partnerships.

* Research, validate, and prioritize implementation

requirements.

* Document market and product requirements and evangelize the

partner program within the internal organizations.

Used Tools: Primavera, XML, SOAP, Salesforce, FTP tools, and others.

Dates: July, 2011 - August, 2012.

Company: LiveVox, Inc.

Address: 450 Sansome Street, Suite 900, San Francisco, CA 94111

Charge: Application Operations Engineer II [Tier II Support

Specialist].

Application Operations Engineering.

* inside/outside client support at 2nd level.

* Escalated perspective, helping troubleshoot

difficult/persistent issues.

* Participation in the design process.

* Proficient in understanding how each software component,

systems design,

and configuration is linked together to form an end-to-end

solution.

* Primary escalation from operations technical point of contact

for an assigned engineering project and/or client detected level

issues.

* Heavily involved in projects that touch critical customer

facing operational environments.

* Provide technical solution guidance to Clients engineering

organizations.

Used Tools: Java, Perl, Oracle, SQL, MySQL, PHP, DHTML, Eclipse,

Salesforce, Bugzilla, Firebug, FTP tools, Cygwin, Cygwin Shell,

Asterisk code, OpenSIPs, VXML code, Toad for Oracle/SQL, SSH,

Putty, Salamander, Middleware, and others.

Dates: December, 2010 - July 2011.

Company: LiveVox, Inc.

Address: 450 Sansome Street, Suite 900, San Francisco, CA 94111

Charge: Senior QA Dev Engineer.

Highly organized and disciplined working environment. Writing

and executing highly effective test plans for vetting out

software bugs, documenting the bugs in main servers. Make it

very easy for developers to understand how to re-create the bugs

and quickly resolve the issues. Testing structuring, team

working as imperative, solution and unexpected issues

resolution. Organize the given work and spread it b/w the teams

(validation, automation, support, development, etc); persist in

the good discipline and performance of the QA members in order

to deliver clear and understandable bug reports over the testing

cases, for both developers and customers/users. Structure team

testing culture, in order to deliver the very best result,

individual or global.

Coordination of the QA team over Latin America; Test structure

creation and implementation over production developments and

over WINXP rulesets. Communicate and interact actively with the

rest of the departments around the world.

Main Duties: I've been working in LiveVox, Inc for the last 2

and a half years mainly under the Quality and Assurance

Department. During this period of time I've learned, practiced

and apply a lot regarding financial, survey, mortgage and debt

stuff where my main role was to establish visual, accurate and

valuable parameters where client would use most of the system

advantages, make analysis of system uses, identify the most

appropriate features for the clients to be used under their

daily basis, etc.

Most Used Tools: Java, Perl, Oracle, SQL, MySQL, PHP, DHTML, Eclipse,

Salesforce, Bugzilla, Firebug, FTP tools, Testing: white box,

black box, mutation testing, beta testing, etc. - automation

testing, SEI, CMM, CMMI, ISO, IEEE, ANSI, QACenter, TestWorks,

DevSuite, and some others.

Dates: August, 2008 - December, 2010.

Company: The Cambridge English Institute

Address: Av. Bolivar No. 13N-62

Charge: Executive - Academic Director / Projects Manager.

Control and management of the administrative area, public

relations management. (national and

international),administrative coordination, generate projects

and the coming up with good ideas, micro y macro projects,

creation of following systems. Institutional functionalities

acquired, Academic area support, continuous improvement system

implementation.

Dates: April,2007 - April, 2008

Company: S&G Consultants, Ltd.

Charge: Software Engineer / SQA Engineer / Multimedia Consultancy.

Duties: Give professional advising on Technology areas,

Enterprise Administrative Areas and

Commercial/Marketing Areas. Give professional advising on

Technology areas such as Software

acquisition, distribution, add-ons, IT, development, web tools,

intranet tools, administrative tools, training for employees,

etc. Give professional advising on Enterprise Administrative

areas such as Administrative/Operative Couching, Human Resources

Potential Explore, Organization Processes, Innovation, IT

Technologies Applications, etc. Give professional advising on

Commercial and Marketing areas such as Lookup Opportunities

Identification, Open Market Tactics and Strategies, Sellers and

Vendors Couching, Plan's Creation and Implementation, New

Markets Incursions, International Relations.

Main Duties: Over this whole experience, most of my knowledge was

encouraged by the pressure obtained from the

companies that we advised, where they demanded more

intelligence, accurate and proactive methods to guide them

through results. Having say that, I took care of the Software and

Technology area, ensuring companies about the processes they were

following and the result of the study made by us, giving them a

clear result of the difference of use a complex but flexible

assurance environment to work over they're computer software

procedures. I implemented and developed several production

inhouse and online software and completed a whole process of

assurance of the products inside the companies, where I delivered

a schematic way to maintain and re-enforce the whole system using

testing and assurance methodologies such as automation tools

(i.e. Selenium), DB evaluations over Oracle using Toad, CSS and

DHTML processes evaluators, ETL as main core of the processes and

Data warehouse, report methodologies and Intelligence systems as

Cognos (Inteligence & Performance Management), Crystal Reports,

and so others.

Dates: February, 2002 - May, 2008

Company: The London English Academy

Address: Av. Bolivar No. 7N-56

Charge: Teacher / Academic Coordinator

Coordinate, control y manage everything referred to organization

and order of the academic area; schedule assignations to 8

teachers, topics, issues, schedules, students and classes

control and assignation, notes, observations and qualifications

control, assessment control, students system follow (+3,500).

Dates: August, 2006 - March, 2007

Company: Adriana's Colombian Designs, Inc.

Address: Cra.20 # 20 - 46

Charge: General Manager.

Management and internal control of the processes, activities and

executions of the company; Money control and management; statics

analysis; personal management; setting personal in charge

functions and competencies; properties administration;

management, attention and control of clients nationally and

internationally; 100% English language use; Commercial

Direction; creation of new commercial lines; prices and

warranties setting up; budgets; legal competencies; import /

export dealing; national and international management of

providers.

Dates: December, 2004 - January, 2006

Company: Aeroenvios R y C.

Address: Cra.17 # 10 -71

Phone Number: +57.6.746.9699

Charges:

Computer Systems Area Director.

Control of the whole system; technical support; technical and

administrative support for other dependencies; 150 computers PC

stations control; LAN, WAN, WLAN control infrastructure;

Internet support; Computer programing, language code; internal

processes companion; reports and statics presentation; personal

control; establish responsibilities to the personal on charge;

administrative assistance on computers. Generate and Control the

Invoices and it's schedule.

Invoices Department Director

Creation of price's conditions and terms; personal management;

attention and management of clients; national commercial and

administrative relations with other offices; presentations of

reports by periods; standard control and analysis of services;

internal control.

Commercial Director.

Create new commercial lines; clients approaching; commercial

personal (crew) management; attention to suggestions, complains

from clients; commercial representation, relations and special

barters; highly auto motivated to reach goals; commercial

representation of the entity.

Dates: March, 2002 - November, 2004

Company: I.B.G. Iv n Botero G mez S.A.

Address: Av.Bolivar # 10 - 03

Charge: Administrative Assistant, Logistics Area.

Inventory management; Logistics area national support; supplies

control to national offices in different cities around the

country; providers control; management payments to providers;

stock control and stock management; technical services

attention, control and management to appliances around the

country; periodic reports presentations; logistic transports

planning; control and management of different kind of events

inside the company.

Dates: January, 2002 - February, 2003

I CERTIFY THAT ALL OF THE INFORMATION GIVEN HERE IS TRUE AND THAT IT

CAN BE CORROBORATED AT ANY GIVEN TIME.

CARLOS ANDR S MU OZ ARDILA

Computer Systems Engineering

Passport No. NC9737546 Colombia.

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