Medical Laboratory Techn, Customer Service Quality Control Technician

Patrick E Dayton

**** **** ***** **** *** Apt *9

Norfolk, VA 23503

757-***-**** Cell

**************@*****.***

Veterans Preference- 5 point / VRA/ VEOA

Secret Security Clearance

WORK EXPERIENCE

07/2008-11/2012, Medical Laboratory Technician, United States Navy,

Portsmouth Naval Medical Center, Portsmouth, VA, and Supervisor: Mrs.

Cynthia Davis, Tel: 757-***-****, Weekly hrs, Worked: 40

PHLEBOTOMY /CLINICAL LABORATORY SCIENCE: Conducted over 10,000 chemical

analyses of body fluids to include blood and urine, per month. Executed

hematological tests including blood chemistry tests such as the Basic

Metabolic Panel (BMP), red and white blood cell counts, sickle cell tests,

hemoglobin estimations, fragility tests, coagulation time and clot

retraction time. Identified abnormal tests results, referred laboratory

results to Clinical Laboratory Scientist for further review. Briefed the

patient physician or nurse of critical lab results to facilitate the

expedition of patient care. Document the name of medical staff and the time

report was given, ensure quality control. Managed and stored laboratory

records, according to written protocol.

LABORATORY QUALITY CONTROL / ASSURANCE: Extracted physician orders from

hospital database such as the Composite Health Care System (CHCS).

Confirmed physician orders, identify patients by utilizing proper

identification cards, verified patient demographics prior to performing

ordered test. Provided a safe and comfortable experience for patients.

Prepared patients for laboratory procedures and explained the specimen

extraction process. Performed ordered laboratory test, labeled specimen

samples, ensured patients verified specimens by initialing specimen label.

Reported any errors discovered while logging sample and requested new

specimen samples. Accurately documented and tracked specimen received and

shipped for processing. Facilitate and track confirmation tests to include

test performed to identify infectious disease. Coordinate and track the

shipment of laboratory testing to contracted laboratory to include LabCorp

and Quest Diagnostics. ACCOMPLISHMENT: Recognized by the hospital Director

for completing high quality and complex diagnostic laboratory procedures in

a timely manner, while adhering to Occupational Safety and Health

Administration (OSHA) standards.

LABORATORY EQUIPMENT: Performed quality control on all equipment, ensured

that laboratory equipment reported accurate results. Operated and performed

maintenance on laboratory equipment managed such as the Ortho diagnostic

equipments to include 3600, 5600, Fusion and osmometer. Managed laboratory

equipments there were not operational. Maintained, operated and calibrated

laboratory instruments and auto diagnostic equipment, ensured adherence to

the organization Quality Assurance Program. Monitored and tracked

laboratory budget, on a monthly basis. Coordinated with clinical

biomedical technicians to have laboratory equipment repaired. Tracked and

reported unserviceable lab equipment. Reported and placed procurement

request to have laboratory equipment replaced.

CUSTOMER SERVICE: Coordinated communication between patients, physicians,

nurses and medical staff. Identified patient needs, maintained knowledge

of patient services and resources. Briefed policies and procedures

provided educational resources to patients to include patient rights

brochures and pamphlets. Provided patient transportation assistance and

facilitated patient flow. Assisted discharge patients from the medical

units into their vehicles. Greeted patients, identified services needed,

escorted or directed patients throughout the hospital. Scheduled patient

appointments, provided directions and maps throughout the hospital.

03/2007-07/2008, Medical Laboratory Technician, United States Navy, Branch

Medical Clinic, Norfolk VA, and Supervisor: HM1 Dyches, Tel: 757-***-****,

Weekly Hrs. Worked: 40

CLINICAL LABORATORY SCIENCE: Performed diagnostic and therapeutic

laboratory procedures, on a daily basis. Ran laboratory test to include

hematological test, pregnancy test and urine analysis test. Performed

maintenance on laboratory equipment, on a daily basis. Adhered to and

practiced OSHA guidelines; wore personal protective equipment (PPE), no

recapping of needles, disposed of syringes in designated sharp container.

Evaluated and analyzed results; certified and report result to health care

providers. RESULT: Assisted in the instruction of new staff and clinical

laboratory student. Guided new medical personnel on laboratory policies and

procedures. Played in instrumental role in the re-accreditation of the

medical treatment facility. Passed JACHO inspection, with minimum

discrepancies.

CHEMISTRY AND BANK / BLOOD DONOR: Performed routine maintenance on

chemistry equipments. Ran patients chemistry tests and reports results to

providers in a timely manner. Evaluate and analysis patient's results

making sure that the results were accurate and within Lab acceptable and

allowable range. Performed donor screening, ensured that donors were

qualified and blood was free of bacteria. Drew and processed over 500 donor

blood to be used to treat patients. Performed routine maintenance on all

the equipment utilized for manufacturing blood products. Participated in

Quality Improvement Activities (QIA's). Recognized malpractices, identified

incident occurrences, troubleshot and implemented resolutions.

11/2004-03/2007, Medical Technician, United States Navy, Balboa Medical

Center, San Diego, CA, Supervisor: Unknown, Tel: N/A Weekly Hrs Worked: 40

RECORDS MANAGEMENT: Maintained and safeguarded inpatient and outpatient

medical records and confidential documentation, on a daily basis. Reviewed

medical records for completeness, accuracy, and compliance with regulations

to include JACHO. Released medical documentation to persons or treatment

facilities in accordance to Privacy Act and HIPAA practices. Tracked

medical records, located, and replaced missing medical records. Prepared

medical records for acute, routine and wellness appointments, on a daily

basis. Ensured that the most recent medical documentation were available

in the medical records. Checked-out medical records to clinics and primary

care providers for medical appointments. Retrieved, refilled and stored

medical records in chronological order.

NURSING CARE: Provided nursing care to military, military dependents,

retired military personnel and civilians, on a daily basis. Interviewed

patients to obtain medical information to include height and weight

measurements and vital signs. Routinely retracted patient throat cultures

and prepared samples for lab submission. Assisted injured and ill patients

with eating and drinking. Bathed and dressed injured and ill patients.

Lifted and transferred patients from one hospital bed to another. Assisted

physicians and nursing staff with examination and treatment of patients.

Provided support with patient operations utilizing medical instruments,

medication injections and suture removal. Cleaned and sterilized medical

instruments, safely disposed of contaminated supplies.

CLINICAL CARE / PATIENT CARE: Provided clinical care to patients in receipt

of medical surgery, on a daily basis. Conducted patient intake, documented

patient history information into medical charts. Maintained patient

privacy and confidential patient information according to governed Privacy

Act. Assessed and documented patients' temperature, pulse, blood pressure

and glucose levels. Conducted pre-operative labs, collected blood, tissue,

and other laboratory specimens needed prior to surgery. Measured urine

specimens and delivered samples to the laboratory. Recorded patients'

medical history, vital statistics and test results in medical records.

Managed a caseload of 20 post-operative surgeries. Performed and managed

intravenous therapy (IV), venipuncture and wound care pre and post

surgery. Provided patient education on post-operative care to include

treatments, medications, discharge instructions and follow-up care. RESULT:

Enhanced patient knowledge, minimize post-operative wound infection.

01/2002-06/2004, Driver, Self-employed, Liberia, Africa, Weekly Hrs Worked:

40

Safely transported citizens to and from specified destinations, on a daily

basis. Adhered to govern safety regulations and state laws governing the

vehicle operation. Ensured that vehicle passengers followed safety

regulations, minimized passage injuries. Calculated mileage and received

payment. Provided assistance to passengers, helped with the on loading

and off loading of luggage. Performed routine maintenance on vehicle,

checked tire pressure, oil, fluids and filled up on gasoline.

06/1999-06/2004, Business Owner, Self-employed, Liberia, Africa, Weekly Hrs

Worked: 40

Managed an employee, coordinated and facilitated store coverage and

operation procedures, on a daily basis. Developed a rapport and provided

customer service to local patrons. Sold goods to include food and

beverages. Conducted a store inventory and reordered stock on a monthly

basis. Negotiated market prices with local vendors, to ensure quality and

fair value of goods purchased. Determined price schedule and discount

rates. Maintained a clean and safe shop, removed and disposed of all trash

and debris.

EDUCATION

A.S., Medical Laboratory Science, George Washington University, Annapolis,

MD, 2008.

CERTIFICATIONS

American Society of Clinical Pathology Board of Registry (ASCP-BOR)

American Heart Association Basic Life Support (BLS) for Health Care

Providers

JOB RELATED TRAINING

Privacy Act 1974 Training

Health Insurance Portability and Accountability Act (HIPAA) Training

AWARDS

Global War on Terrorism Award

Good Conduct Award

ADDITIONAL SKILLS

Technical Skills: Microsoft Office, Word, Excel, PowerPoint, and Outlook

ADDITIONAL EXPERIENCE

06/2012-Present, Volunteer, KIVA, San Francisco, CA

Support a non-profit organization focused on alleviating global poverty.

Provide financial assistance to citizens globally. Donated and raised over

$2,000 in less than 6 months.

08/2009-12/2010, Volunteer, Botanical Garden, Norfolk, Virginia

Provided customer service, advised customers of plant and flower

specifications and care. Sold and tendered the transaction of plants and

flowers. Maintained and organized library books. Educated and guided

customers around a garden. Maintained a clean, neat and safe facility,

disposed of trash.

07/2008-06/2010, Volunteer, Feed the Homeless, Portsmouth, Virginia

Prepared, cooked and served food to over 200 homeless citizens. Assisted

with the transportation of food and supplies. Unloaded food and clothing

off of trucks, place goods and supplies into the appropriate storage area.

Provided a clean and healthy environment for homeless citizens, removed

trash and debris.

PROFESSIONAL ATTRIBUTES: Ethical and hard-worker with eight years of

patient care and medical technology experience. Excellent phlebotomy

skills, procured and processed more than 50, 000 specimens per month.

Highly efficient, detail-oriented with advance knowledge of medical and

diagnostic testing. Provided customer service and patient care to active

military, military dependents, retired military and civilian personnel.

Eight years of hospital experience working in mental health, family

practice, medical records and the laboratory. Advanced ability to multi-

task while working in a high-paced and stressful environment. Strong inter-

personal skills, ability to communicate with personnel in various levels of

patient care and management.

Contact this candidate