Customer Service Management

Mark M. King

**** **** ******, ********* ** ***21

m 646-***-**** email: ***.***********@*****.***

Seeking to fill the vacancy, where I can apply my technical expertise and problem solving abilities. Organized and able to manage conflicting priorities on schedule.

Experience

MMK Enterprises, Woodhaven NY 10/2007 - present

Licensed Real Estate Agent and Owner Investor.

- Leased apartments in Manhattan NY to my clients. Processed apartment applications, which included collecting security deposits and required documents, then forwarding to the management companies for final approval. Reviewed and explained leases with my clients.

- Locating, assessing and acquiring investment property. Employing a property management company, to represent my interest in the property, to interact with the tenant, and handle the daily operation of the property.

Department of Health, New York City 9/1995 - 7/2010

Inventory Control Associate.

- Monitored budgets, and submitted monthly requisitions totaling in excess of $100K annually, for the projected use of medical equipment, medical supplies and consumable supplies.

Reconciled procurement charges. Confirmed delivery of orders; retrieved packing slips and invoices; allocated expenses; compiled reports.

- Handled clerical duties; filing, faxing, mailings, fed-ex packages, etc. Face to face client interaction involving customer service. Experience with call centers functions and servicing calling customers. Worked collaboratively as a liaison with internal management and vendors, to design and implement a system, resulting in cost efficiencies, from streamlining delivery routes.

Education

- B.A., Liberal Arts/Business, The City College, CUNY, NY NY

Cum Laude 3.3 GPA degree.

- A.A., Liberal Arts, LaGuardia College, CUNY, NY NY

Skill Sets

- I am a U.S. citizen, with a valid driver license and social security card, with the ability to pass a fingerprint security check.

- Knowledgeable with Microsoft Office, Word, Excel, Power Point, Outlook.

- Extensive Internet Research experience and navigation, Emailing.

- Acquainted with Marketing Processes, Fundraising, Acquisitions, Procurement, Database Management and Call Center experience.

- Aware of the proper handling of confidential information.

- Good writing and proofreading abilities.

Contact this candidate