Manager Human Resources

Patricia Dolan-Hart

** ***** ******* **** 732-***-****

Brick, NJ 08723 Email: *************@*****.***

SUMMARY

Career spans over ten years in human resources, corporate project

management, and field management. Human Resources experiences include

employee relations, union avoidance, performance management, staffing, and

benefits. Training highlights include design and delivery of Newhire

Onboarding, leadership, management, and systems training.

PROFESSIONAL EXPERIENCE

Toys R Us (2008-2011)

Learning and Development Manager, Northeast Region, Wayne, NJ (2010- 2011)

Job scope was to manage learning programs for over 175 managers in the

Northeast Region and Distribution Center with emphasis on performance

management and succession planning through learning and development plans.

Consulted senior managers on application of adult learning principles and

industry best practices for training design and content delivery.

. Delivered core leadership and Sharepoint systems training programs

including Company Leadership University, Situational Leadership,

Strength Finders, Team building, and Leader Assimilations and Pipeline

to Regional Managers, Store Managers, and Distribution Center

Managers.

. Demonstrated oral and written communication skills through daily

interaction with Human Resources, Store Operations, and other cross

functional business partners to influence and build consensus across

all levels and achieve business results through learning.

. Developed learning solutions for New Store opening processes, Dynamic

Scheduling, Mentoring, Guest service, and Leadership development for

non-exempt managers; oversaw product knowledge compliance and

reporting.

. Participated in biannual succession planning to recommend learning

solutions, provide organizational suggestions, and determine trends in

learning needs. Acted as a consultant for performance management

within the region.

. Acted as a "First Responder" for company Union Avoidance Team.

. Tracked compliance and scheduling of training curriculum for Northeast

Region.

. Scheduled and facilitated Newhire Onboarding for corporate employees.

Human Resources Manager, FAO Schwarz Division, New York, New York (2008-

2009)

Job scope included management of all Human Resources Department functions.

. Monitored employee relations and performance management for over 600

employees.

. Implemented and maintained a web-based time keeping system in 67

Macy's locations.

. Reported payroll results and advised senior management of financial

risk.

. Assisted regional staff in managing payroll hours to achieve

significant cost savings.

. Developed reporting tools for weekly human resources business

assessments.

. Screened, interviewed, and hired applicants for corporate-level

positions.

. Participated in annual benefit renewal for all health and welfare

plans, including cost analysis, plan design and company-wide

communication; resulted in a 10% company annual savings.

. Facilitated organizational development, training, and performance

management.

. Monitored federal and state Department of Labor compliance.

. Administered Disability, Workman's Compensation, and Unemployment

claims.

. Administered full cycle hiring process: sourcing, interviewing,

hiring, creating offer letters, and newhire onboarding.

Bloomingdales (2004-2008)

Regional Staffing Manager, Washington DC and Pennsylvania Region, New York,

NY

Job scope included overseeing staffing, scheduling, and budgets for over

1000 employees with an emphasis on managing and developing staffing plans

for stores based on sales plan targets to optimize coverage. Prepared

quarterly staffing analysis for Senior Management and provided staffing

modifications. Managed annual training projects including self-service

scheduling, web- based Paid Time Off program, and hours utilization

training and facilitated leadership and development training for peers

within the department.

Regional Training Manager, Midwest Region, New York, NY

Job scope was to facilitate training for eight stores and over 1000

employees. Oversaw and facilitated Newhire Onboarding

and Implementation of management training programs included Diversity,

Coaching, Communication, Service.

Patricia Hart

*************@*****.*** 732-***-****

Williams Sonoma (2002-2004)

General Manager, Short Hills, NJ

Job scope included supervision, training, and scheduling a staff of 50+

employees while overseeing daily operations of a $5+ million store

business, including management of payroll, weekly sales forecasts, and

merchandising to exceed shortage goals and to increase comp sales by 8%.

Managed employee relations and performance management at the store level.

Scheduled and facilitated Newhire Onboarding for 50+ employees.

Acted as a subject matter expert for training design for New General

Manager curriculum.

Gap Inc. (1999-2002)

Training Project Manager, Human Resources Development, San Bruno, CA

Job scope was to manage leadership training programs from design to

implementation for Gap Inc managers utilizing adult

learning principles and industry best practices for training design and

content delivery based on current business needs.

. Initiated implementation strategy for Compliance training for the

entire organization.

Implemented translation strategy for Outlook Web Access for field audiences

in Canada, Japan, and Germany.

Supplemented the instructional design for Management Essentials, a cross-

divisional General Manager curriculum, as a subject matter expert.

Implemented a "Train the Trainer" event for Management Essentials.

Supervised "Learning to Lead and Manage", a professional development

program at headquarters for all first time Gap Inc. managers with direct

reports.

Developed an implementation strategy for "Learning to Lead and Manage"

Program for US remote locations.

Designed a leadership "Train the Trainer" for Gap/Old Navy District

Managers.

Supervised logistics for Leadership Program for Gap/Old Navy District

Managers.

Managed implementation budgets for multiple programs, achieving cost

reductions for HR Development.

Operations Manager, Old Navy, Colma, CA

Job scope included supervision, training, and scheduling a staff of 125

employees while overseeing daily operations of a $9+ million store

business, including management of payroll, weekly sales forecasts, and

merchandising to exceed shortage goals and to increase comp sales by 6%.

Managed employee relations and performance management at the store level.

Coordinated employees for the annual AIDS Walk in San Francisco, CA.

Managed area stores in operational standards and new store openings.

Scheduled and facilitated Newhire Onboarding for all employees for multiple

store units.

Zany Brainy (1994-1999)

General Manager, San Mateo, CA

Job scope included supervision, training, and scheduling a staff of 40

employees while overseeing daily operations of a $2.5 million store

business, including management of payroll, weekly sales forecasts, and

merchandising to exceed shortage goals and to increase comp sales by 20%.

Organized recruiting, including job fairs, for new and existing markets

nationwide.

Promoted fundraising initiatives that exceeded $600,000 through community

outreach programs associated with children's interactive learning to build

company capital for new store growth.

Assigned as Regional Training Manager for new managers hired in the Western

Region, additional responsibilities included scheduling and facilitating of

Newhire Onboarding for all employees.

EDUCATION

Purdue University, West Lafayette, IN, Bachelor of Arts Degree, May 1993

Major: English; Minors: Communication and Management

Currently registered for PHR Certification, Spring 2013

Associations: Professional Service Group, Neptune, NJ; Jersey Shore

Association of Human Resources

Applications: PeopleSoft, QuickStaff, StaffWorks, Excel, Access,

SharePoint, Workforce Scheduler, Kronos

Training/ Certification: Blanchard, Situational Leadership (SL11)

certified, Oz Principle, Union Avoidance

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