Customer Service Manager

Hiring Manager,

In today's customer service oriented society, a friendly, positive representative is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right professional to represent you when assisting you're team and clients.

I was excited to read about your job opening. I have several years of experience in the administrative office skills and team management. My broad background makes me an excellent candidate for this position. Please take a moment to review my attached resume’.

Thank you for your consideration. I look forward to hearing from you to arrange an interview.

Sincerely,

Joan Krafcik

PO Box 4354

South Colby, WA 98384

Cell: 360-***-****

Email:***********@*****.***

Objective

To obtain a permanent position with a great team where I can utilize my experience and skills. Please take a moment to look over my work history, experience, and qualifications.

Professional Experience

Bright Now Dental June 2010 to March 2013

Operations Manager

Silverdale, WA 98383

James P. Drew DDS. March 2009 to May 2010

Office Manger

Silverdale, WA 98383

Karlie A. Gaskins DDS, PLLC. February 2008 to March 2009

Office Manger

Port Orchard, WA 98366

Joseph E. Janaszak, DMD December 2002 to February 2008 Sold Practice

Office Manger

Port Orchard, WA 98366

Related Experience and skills:

Strong customer service skills, computer knowledge: Dentrix, Eaglesoft, QSI, Trojan, Schick, Digital Imaging, Microsoft office, Word, Excel, Publisher, PowerPoint, Outlook

Scheduling, Patient Records, Treatment Planning and Presentation Insurance Billing and Verification, Electronic Claims Submission, NEA, E-claims, Posting, Dental Management, Reports, Month end procedures, Schedules, and Employee management and payroll, Accounts Receivable, Payables, Supply ordering and budget control, Referral Coordination, Multiple Phone Lines, Professional Oral and Written Communication Skills, OSHA, WISHA, HIPPA, and CPR/AED Trained, Dental assistant.

Janaszak Construction Inc. 1987 to 2002

General contractor residential and commercial

Owner James E Janaszak retired in 2008

**Construction management experience to include: customer relations, contractor relations, permits and licensing applications, payroll, accounts payable and receivable, quarterly taxes, month and year end procedures.

I hope my experience is of interest to your company, I would greatly appreciate the opportunity to meet with you. I may be reached at 360-***-****.

Thank you for your consideration

Joan Krafcik

References upon

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