Customer Service Manager

Merlyn Johnson

*** ****** ***** #***

Bronx, NY, 10475

646-***-****

*********@*****.***

PROFILE:

Culinary Arts major with a passion to serve people, "Can Come in and Hit

the Ground Running" Dedicated, Hard Working, Enjoys working with people,

Willing to learn and Try new things offers 32 years of Dietary and

Excellent Customer Service skills; seeking to be a valuable contributor in

positions where I apply my education and work experience in a Hotel,

Catering Hall, Golf Course etc.

EDUCATION:

Monroe College, Bronx, NY

Associate Degree in Culinary Arts, expected 6/2014

COURSEWORK:

Baking and Pastry, Garde Manager, Culinary 1, Culinary 2, Intro to

Hospitality, Food and Beverage

WORK EXPERIENCE:

Van Cortland Park Golf Course

Bronx, NY

Grill Cook 8/12-10/12

. Prepared and Cooked breakfast foods (eggs, bacon, sausage, ham &

cheese).

. Cold prep (beverages, cold cuts, butter, hamburgers and hot dogs).

. Restocked the refrigerator.

. Received morning deliveries.

. Kept work station clean according to Health code sanitary

requirements.

. Served as Cashier handling all cash and credit card transactions.

. Served guest and provided excellent customer service in a professional

and friendly way.

Mount Sinai Medical Center New

York, NY

Dietary Clerk 5/78-

5/2010

. Prepared patient meal.

. Maintained communication with unit staff, clinical dietitians and

Doctors regarding patients menu, meals and diets.

. Verified that meals were delivered on time.

. Proficient knowledge of basic diets and nutritional information.

. Provided good customer service to patients, family members and staff.

. Answered phones in a prompt and courteous manner.

. Recorded calls on Diet Office log as necessary.

. Monitored and maintained changes in patient diet and room status.

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