Customer Service Management

VILLA PINARES CALLE PASEO CLARO #*** VEGA BAJA, PR 00693

CEL. 787-***-**** . E-MAIL *******@*******.***

ESTHER HUERTAS MARRERO

OBJETIVE

Pursuing a career on Materials Management or related fields where my

planning, buying and inventory control skills are required, open to part

time lecturing in a prestigious post secondary institution.

EDUCATION

M.B.A. Global Management, Magna Cum Laude University of Phoenix, Guaynabo,

PR

B.A. Materials Management, University of Puerto Rico, CUTB, Bayam n, PR

SKILLS

. Plan, organize and supervise a time sensitive project from concept to

fully operational status

. Strong leadership tools to recruit, interview, select, train, and

evaluate personnel

. Schedule preparation, progress tracking and provide comprehensive

reports

. Analyze factual data to recognize significant factors

. Knowledge of SAP, Windows, Word, Power Point, Excel

. Strong customer service communication skills

. Team oriented Fast learner

. Highly motivated

. Fully bilingual

RELEVANT EXPERIENCES

. Interview and appoint personnel to specific duties according to their

strengths and abilities to provide a variety of workshops as a DBA

Consultant for small business in Northern PR area.

. Design service development plans. Implement service level metrics.

Prepare service level, production and order completion reports for

client firms in Corozal area 50+ employees.

. Engage with purchasing department on a strategy to assure efficient

procurement of key, time sensitive or constrained components at client

facilities in Vega Baja area 100+ employees.

. Place orders for client from customers abroad according to the

client's best interest in terms of time, cost and tax constraints in

Corozal area 50+ employees.

. Formulate job descriptions; write new employee manuals and implement

service level metrics for small businesses Advice employees on work

assignments for client firm 50+ employees in Manati area.

. Projects manage business start-ups in compliance to Local and Federal

laws and dispositions for client firm 50+ employees in Vega Baja area.

. Successfully designed and implement Order Completion SOP to monitor

manufacturing operational facility for Platex Apparel Inc Fortune 500

Company.

. Assign and label specific location for WIP materials at manufacturing

floor for Playtex Apparel Inc Fortune 500 Company.

. Develop performance metrics charts and graphics to discuss in

managerial weekly meeting for Warner Lambert Inc Fortune 500 Company.

EMPLOYMENT

CTS- Arecibo, PR June 16 2012 -Dec 2012

Expeditor

In charge of monitoring parts arrival and ensure alignment with production

dateline. Establish a professional rapport with supplier to strengthen

business relationship thru efficient verbal and written communication.

Provide suppliers with purchase order copy Assure shipment prior to

assembly start date Schedule for 2 days of inspection and receiving

procedures. Diffuse information to warehouse receiving personnel, material

coordinator and production supervisor Report shortages status and track

part numbers using tracking info to validate delivery dates and quantities

Report progress to management Produce performance data for department

metrics on a daily basis Monitor and report parts arrival to plan.

Achievements: Suppliers recognition for dealing skills, In charge of

procedure compliance manual, Attention to detail saved the company 22K on

Customs Charges.

CTS - Manat, PR 2011-2012

Variant Planner

Perform the entire p-o cycle for packaging department. Analyze the ATP

report Analyze QA reports Determine package codes to optimally fulfill

orders according to priority, Inventory and customer needs. Produce

metrics for the planning performance report on a daily basis. Track and

report any findings that would delay orders for customers in the shipping

department related to CSR order placement. Work with Packaging and

planning supervisors to best arrange a packaging schedule for over 50

employees. Monitor performance to plan. Discuss and produce guidelines as

an on the job tool for backups. Achievements; recognition for job

organization initiatives, became an active member of quality circle,

Proposed solution to variant management was accepted by CSRs.

Production Planner (Precious Metals)

In charge of the production scheduling; reschedule for engineering changes

Issue Key inventory report and material coordination Perform the complete p-

o cycle for production. Provide proper documentation to deliver finish

goods Perform Mass and alert analysis Provide and discuss metric at

production meetings Inventory situation, order status and follow ups

Source, process and expedite orders Achievements: Letter in Recognition for

expeditious and dynamic response to facilitate MRB processes for New

Product Development.

DBA Esther Huertas, MBA - Corozal, PR, Vega Baja PR, Manati, PR

1999-2011

Consultant

Assign specific task to personnel and appoint them responsibilities to

reach the company's goals. Represent the company as a liaison targeted on

developing a broad supplier chart for the firm and getting new deals Assign

personnel for the inventory tasks and supervise the inventory process

Strategize and develop written guidelines to fair bidding process among

suppliers Measure distribution route performance for the firm Develop

professional tools for business presentations to potential clients; Among

other tasks and duties. Achievements: Business strategies raising sales and

profitability for the firm got $25 K extra credit line with the bank

(Corozal Client). After following proposed strategies the client

experienced Business Growth and Goodwill improvement of near 15% in six

month (Manati Client). Successful business launch in 3 months (Vega Baja

Client).

Warner Lambert, Inc. - Vega Baja, PR

1997-1999

Manufacturing Process Planner

Oversaw process operations and develop the process schedule according to

the Master Planner needs and our client overseas In charge of maintaining

the system updated according to process and coordinating the required

meetings with department managers to assure all constrains; machine set up

times, priorities and validation process windows were taken into account

Maintain perpetual inventory systems assign order numbers for solutions

Produce among other, progress and production level reports to upper

management

Playtex Cutting Plant Inc. - Manat, PR

1993-1997 Production Planner Scheduler

Produced monthly cutting schedule for the Puerto Rico Cutting Plant

facility that supplied cut parts to our sewing plants both locally and

overseas Perform an FTP protocol to get Master Planning mainframe data to

produce the schedule Maintain communication with Managers and Master

Planners overseas to assure cut part priorities will meet product demand

Developed a graphic tool to establish the loading priority of the trailers

coming for overseas to assure sensitive materials and high priority raw

materials were brought to our Cutting Plant on time Developed of Cut Parts

Delivery Monitoring SOP still in use today, which was responsible of

uncovering a theft scheme Assign specific tasks to clerical personnel and

evaluate their work Revise the job description of my former position

Interview process of candidates.

REFERENCES

Will be gladly provided upon request.

Contact this candidate