Medical Assistant Manager
Resume:
RE: Patient Services Representative/Medical Assistant
Dear Sir/Madam (Human Resources Manager)
Please accept the enclosed Resume for the position of Patient Services Representative. I have over 20 years experience in
the field of Customer Service, which includes 7yrs of Medical Front Office Reception in a Hospital setting.
In addition to my experience I have graduated at the top of my class in a Certificate Program for Unit Coordinator at City
College of San Francisco. I have completed a 6-month self-paced course at San Mateo Regional Occupational Program
for Medical Administrative Assistant. Also, I have recently received a certificate from Boston Reed College for the
completion of the Medical Assistant Program.
The position of Patient Services Representative will utilize my skills achieved in Medical Clerk/Receptionist as well as
those skills acquired while working in Property Management. Not only am I a quick learner, but also a self-starter, whose
skills include technical knowledge of medical terminology. I am highly motivated, professional and competent, and would
be an asset to your organization. I welcome the opportunity to discuss my qualifications and experience in detail with
you.
I look forward to hearing from you at your earliest convenience.
Sincerely,
La Tonya Williams
La Tonya P. Williams
1231 Ingalls Avenue
San Francisco, Ca 94124
415-***-**** - **********@*****.***
Objective: A Patient Services Representative/Medical Assistant position that will allow me to grow while contributing to
company efficiency.
Skills: Computer Office
IBM PC WordPerfect Typing 45wpm Business Math
Kaiser-Health Connect/UCSF-Apex (EPIC) 10 Key (Sight/touch) Editing/Proofreading
MRMS Mainfrm Dbase/ PARRS II Filing (Alpha/Numeric) Phone Etiquette
RegPlus/CIPS MicroHUD/Rent 2000 Medical Terminology Accounting/Bookkeeping
Macintosh SE*(Microsoft Word) Basic Life Support (CPR) CPT-4 Medical Billing
Qualification/Experience:
* Ten+ years experience in Administration and seven years front office Medical Reception
* Understand various software and computer aided tools relating to MRMS, PARRS II, CIPS and Health Connect/Apex(EPIC)
* Register patients (in/outpatient) for appointments and direct patients to proper locations
* Collect fees(copay), balance daily cash and reports cash received, and select appropriate visit forms
* Access fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
* Answer multiple telephone lines(call center); direct all other patient/provider/other calls to correct personnel
* Responsible for Radiology Appointments (i.e. Fluoro, MRI, Ultrasound, CT Scans, IR, Mammography, Bone Density, etc.)
* Call families and book multiple appointments, and maintain patient demographics and patient inquiries
* Coordinating appointments with lab test, managing patients and their Health Plan coverage types, for example traditional; deductible
* Follow up on test dates/times, maintaining relationships with various departments(i.e., Lab, Urgent Care, Minor Injury, ER)
* Serve as liaison to communicate with health care providers such as Physicians, Medical Techs, and Radiology staff
* Pulling up patients appt desk in Apex, checking chart notes, verifying appointments and scanning documents into Apex
* Perform other duties as assigned and as is necessary for smooth patient flow and service
* Determine the purpose of client/patient visits and direct visitors to the proper Healthcare staff
* Prepare duties for Mammography Biopsy day; prepare and submit daily patient schedule for RAD Techs and Radiologist
* Comply records(E-Consult) with other departments; making sure all Medical Order documents has proper staff signatures
* Pull and file charts, prepare and xerox Medical Records file for Heath Maintenance Information(HIM) and Medical Subpoenas
* Patient/client chart making and patient/client documentation filing in proper chart section in Medical Film Library
* Maintains effective interpersonal and communication skills, both verbal and written
* Highly motivated self-starter who learns quickly; Follows instruction, good listener & enjoys challenge
* Sets priorities, determined and detail oriented; Works well independently or as a team member
* Participate in work group/work flow and quality improvement projects
* Maintains flexibility in relation to patient assignment, shift and work assignment
Employment History:
Wollborg/Michelson- (UCSF Hosp), S.F., Ca Medical Admin. Asst.(Temp) 2012-current
Kaiser Permanente, S.S.F, Ca Radiology Cashier/Receptionist 2004-2011
Boston Reed College, San Mateo (M.A.) Teacher’s Assistant 2010-2010
La Salle Apartments, S.F., Ca Asst Manager 2003-2004
Marcus Garvey/Martin Luther King Apts, S. F., Ca Occupancy Specialist 2003-2003
San Leandro Hospital, San Leandro, Ca Ward Clerk- On call 2003-2003
Loren Miller Homes, S.F., Ca Office Asst./ Asst. Manager 1997-2003
La Salle Apartments, S.F., Ca Office Assistant 1994-1997
Take Care Health Plan, S.F., Ca Receptionist (Temp) 1994-1994
Bayview Hunter’s Point Foundation, S.F., Ca Med. Receptionist (meth/etoh) 1990-1993
Education/Training:
Boston Reed College, Treasure Is., Ca. - *Medical Assistant- *Certificate
San Mateo Regional Occupational Program (ROP), San Mateo, Ca - *Medical Administrative Assistant - *Certificate
San Francisco City College, S.F., Ca - *Unit Coordinator Certificate
St. Francis Hospital, S.F., Ca - Kaiser Hospital Urgent Care, S.S.F. - *Internship
National Center for Housing Management, S.F., Ca - *Certified Occupancy Specialist (COS)
Career Development Institute (CDI), S.F., Ca - *Modern Office Skills/Customer Relations Certificate
***PERSONAL AND PROFESSIONAL REFERENCES UPON REQUEST***
*** PERSONAL AND PROFESSIONAL REFERENCES***
Amparo Ceja, Radiology Lead Receptionist - 650-742-2101w – Kaiser S.S.F Facility
Eden Ocampo, Medical Records/ Subpoenas - 650-742-2409w-650-784-9548c – Kaiser S.S.F. Facility
Mayra Hart, Interventional Radiology Supervisor - 650-***-**** ext4277-415-215-2573c -Kaiser S.S.F Facility
Marlyn Beard, Head Radiology Registered Nurse - 415- 333-4160h -Kaiser S.S.F Facility
Terrance Baw, Radiology Technician - 650-520-9855c
Sonia Basa, Radiology Cashier/Reception - 650-742-2000w- 415-439-9093c-Kaiser Daly City (Office Building) Facility
Robbin Miller, Medical Assistant Teacher, Boston Reed College - 707-***-****
Yesenia Campos Vieyra, Radiology Cashier/Receptionist - 650-742-2101w-650-515-9897c –Kaiser S.S.F Facility
Toneta Davis, Medical Assistant (urgent care unit) - 650-742-2000w - 415-420-6219c -Kaiser S.S.F Facility
Bridget Colbert, McCormack Baron Housing Manager - 415-341-7797c
Karen Langlois, MRI Radiology Receptionist - 650-***-****
Mary Moore, Urology Practice Assistant, UCSF Hospital - 415-353-2797w - 415-863-1546c
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