Customer Service Manager

Lauren Winn

*** ****** ***

Inglis, FL *****

M: 352-***-****

**********@*******.***

Career Focus

Well-qualified management professional with particular strengths in the financial services

industry. Demonstrated ability to provide leadership to an organization with a focus on

customer satisfaction and retention.

Summary of Skills

• Financial Strategist in Debt • Bookkeeping and Payroll

Management

Licensed 440 RCSR Agent

• Licensed 2-15 Insurance Agent • Dedicated 35 years + Customer

• Lending Officer Satisfaction

• Management Educator and Facilitator

Accomplishments

Licensed 440 Insurance Agent – RCSR

• New in field

Financial Strategist and Consultant

• Strategic Plans to save 100's of clients on their mortgage debt

• Created lasting business relationships and built a position of Trust

Licensed 2-15 Agent

• Focus on Wealth Management

Banking and Finance

• Bank Manager of Lending Officer

• Mortgage Loan Officer and AVP

• Customer Service and Collections

Education and Facilitation

• Built Education Dept Redken Academy

• Trained new Educators

• Facilitator School Group Sessions

• Taught Students Sanitation, Business Management, Basic Cosmetology

Management

• 3 Positions in Management over 18 Year period

• Strengths in promoting employee productivity and customer service

Clerical Skills

• Early employment years as a Bookkeeper, Collections, and Payroll Clerk.

• Proficient in Microsoft Office included Excel

Retail and Internet Sales

• Run a successful Cosmetic Line Business for 20 years

• Engaged clients to close contracts based off Internet Lead Pool for 3 years.

to Financial Strategist

Financial Consultant in Mortgage Debt Management - July 09 - Present

Current

Virtual Internet Professional - Feb 08 - Sept 09

Executive Assistant Services

Salon Professional Academy - Aug 05 - Nov 06

Educator and Facilitator

United States Postal Service June 2000 - Feb 05

Clerk and CSBS Operator and Maintenance

Windows Plus Inc - July '95- Feb '99

General Manager and Bookkeeper

Perkins State Bank - Feb '90- May '95

Branch Manager AVP

Loan Officer

Barnett and Brannen Banks - June '89- Feb '90

Bank Teller

Florida Pest Control and Chemical Co. - Aug '83- June '89

Office Manager and Bookkeeper

Ashford University

Education

Bachelors in Consumer and Family Finance - Seeking

2013

1995

Ocala, FL, Marian

CFCC

General Banking Diploma Banking and Finance

Crystal River, FL,

1975

Citrus

Crystal River High School

Diploma General

High school diploma

Professional Affiliations

NAIFA - National Association of Insurance and Financial Advisors

Contact this candidate