Customer Service Representative
Resume:
Tina M. Mueller
***** *. **** ******, *********, CA 90304
************@*****.***
CAREER SUMMARY
Self motivated, hardworking professional with 5+ years of Microsoft software experience and 20+ years of customer service
training. Successful track record in data entry and maintaining and organizing customer accounts.
SKILLS SUMMARY
Proficient with essential sales tools: Microsoft Office, Excel, and Outlook
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Enthusiastic Team Worker and Effective Communicator
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Objective Oriented and a Quick Learner
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Extensive knowledge of Data Entry, Filing, Answering Phones and maintaining a high level of Night Operations.
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Superior Organization, Capable of Multi tasking with Solid Customer Service Skills
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Hardworking and Responsible; Capable of Independent Tasks and Team Projects; Flexible in Job Assignments and
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Exceptional Attention to Detail
Can both Lead and Collaborate Effectively at All Levels
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Excels at Planning and Prioritizing Deliverables
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Analytical Thinking, Decision Making and Problem Solving Skills
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Works well under pressure
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Reliable, Dependable, Honest, Positive can do attitude with a Strong Work Ethic
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Typing Speed: 50 wpm
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PROFESSIONAL EXPERIENC
Service by Air (SBA)
Customer Service Representative 2001 –
2012
Maintained a high level of client interaction including: Company Data Entry, Filing, Answering
Phones, Kept track of Customer Accounts, Trained New Employees, and was in charge of all Night
Operations.
Took care of Customer Relations which included: Complaints, Resolutions and any other issues I may
have been asked to take care of.
Four Point Sheraton Hotel
Private Branch Exchange (PBX) Operator 1999 2001
Maintained a high level of Guest Interaction throughout the hotel while operating Customer Service.
Answered phones, resolved guest complaints, took requests for multiple departments, ensured timely
wake up calls, and was also able to cover the front desk/concierge/housekeeping when needed.
Land Air Express
Data Entry & Customer Service Representative 1994 –
1999
Maintained a high level client interaction throughout the office and warehouse which included: all
Data Entries, Filing, Answering Phones, Maintaining Customer Accounts and Night Operations.
EDUCATION / TRAINING / CERTIFICATIONS
Transportation Security Administration (TSA) Certification
TSA Certification for Service by Air November 2010
Prevent Harassment & Discrimination (CA 11)
Sexual Harassment Management for Four Point Sheraton January 2000
-Hospitality Focused Training
Training for Four Point Sheraton December 1999
Forklift Driver Certification
Forklift Driver Certification for Land Air Express October
1994
-Southern California Region Occupational Center
Graduated 1981
Lennox High School
1980
Graduated
*References Available Upon Request
PERSONAL REFERENCES
Ashley Mann Gonzalez
*****************@*****.***
Dee Williams
*************@***.***
Donald Pavey(
***.*****@*****.***
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