Sales Customer Service

CHRISTINE D. GACH

**** ******* ******

Chula Vista, CA 91915 858-***-****

*********.****@*****.***

HIGHLIGHTS OF QUALIFICATIONS

. Proficient in Microsoft Office (including Word, Excel, Power Point,

Outlook), MAS90, Quickbooks Pro, Goldmine, Speedpay, Siebel, Order

Management System, Trust Commerce, RAPID, ZON, and ADP.

. Ability to follow instructions quickly and multi-task on short

notice.

. Exceptional organization and ability to take initiative in

completing tasks.

EXPERIENCE

Human Resources

. Created and maintained employee records by sending hire paperwork,

standard company agreements and signed policy updates while ensuring

security and confidentiality of data.

. Designed a checklist for all new employees and contractors to ensure

complete documentation on file.

. Prepared and distributed payroll, including status updates, vacation and

sick time accruals, and timesheet verification.

. Updated company handbook yearly and distributed to employees for

acknowledgement and signatures.

. Established company insurance policy including medical, dental and

vision.

. Managed insurance for current employees, new hires and terminations to

keep the company insurance policy current.

. Managed company 401(K) account including yearly auditing.

. Worked with HR Director to draft job descriptions for job posts and

career fairs.

. Conducted phone screenings, arranged interviews and hired new employees.

. Generated employee and recruiting list weekly.

. Prepared and submitted yearly state and organization re-certifications.

. Collected all necessary documents to process an H-1B or Green Card.

. Maintained each H-1B's weekly reports and timesheets for USCIS purposes.

Office Management

. Maintained general accounting, accounts receivable, accounts payable,

internal and external auditing.

. Managed records of any payments and any auditing necessary for yearly

renewals.

. Designed and implemented electronic and hard copy filing systems, keeping

them maintained and current.

. Implemented procedural and policy changes to improve operational

efficiency

. Established procedures for credit and collections to reduce delinquent

accounts, collecting outstanding balances, researching billing

discrepancies and reconciling vendor accounts.

. Prepared orders, invoices, reports, evaluations, memos, letters,

financial statements and other documents using word processing,

spreadsheet or database.

. Filed and retrieved corporate documents, records and reports.

. Prepared responses to correspondence containing routine inquiries through

faxes, email and mail.

. Generated weekly stock status reports.

. Maintained shipping and inventory for four warehouses.

. Scheduled and coordinated meetings, appointments and travel arrangements

for managers, supervisors and employees.

. Responsible for the planning, coordinating and monitoring of all

purchasing activities, including office supplies inventory.

. Answered, screened and transferred inbound phone calls, faxes and email.

. Received and directed visitors and clients.

. Conducted general clerical duties including photocopying, fax and

mailing.

. Prepared financial reports and analyzed monthly operating results against

budget.

. Assisted in preparing all of the documents required to bid for school

district and government contracts.

. Communicated monthly sales results with brokers and advised plans to

increase sales.

. Completed daily sales goals and generated results to report to the

corporate office.

. Established client success and retention with the use of consulting

skills, sales and phone skills to maximize revenue and to achieve goals

and quotas.

Supervision and Training

. Trained new employees, providing them with daily duties and well as any

new company policies.

. Held leadership positions including Vice-President Pledge Educator,

Parliamentarian, Academic Chair, Recording Secretary and Advisory for

alpha Kappa Delta Phi.

. Hosted an annual Nationwide Convention in 1999.

. Coordinated company booth for an annual international trade show in 2007

and 2008.

EMPLOYMENT HISTORY

Executive Assistant/ Allfon LLC January 2010 - October

Human Resources Assistant 2012

Sales Support/Visual Banana Republic (Gap November 2000 -

Assistant/Cashier Inc.) October 2009

Sales and Marketing Assistant/ Kandy Kastle, Inc. June 2007 - October

Customer Service 2008

Program Director/Consultant Jenny Craig March 2006 - June 2007

International, Inc.

Administrative Assistant La Jolla Psychiatric March 2002 - August

Associates 2004

Medical Group, Inc.

Shift Supervisor Illuminations May 1999 - March 2001

EDUCATION

University of California San Diego Bachelor of Arts in Psychology with a

Minor in Political Science.

CERTIFICATION

Notary Public, State of California

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