Sales Quality Assurance

J ERRY W ALKER

**** ***** ******* ***, **** Lauderdale, FL 33311

Cell: 954-***-**** *************@*****.***

Hotel Management ~ Restaurant and Bar Management ~ Leadership and Training

P ROFESSI ONAL PROFI LE

• Experienced, limited service hotels, full service hotel, retail and operations management professional with

more than fifteen years of experience providing leadership, direction and business management expertise with results in

repeat business, award winning service, built product and service.

• Expediently identify sales, merchandising, corporate policies and procedures, customer service issues to

provide effective solutions and restore optimized sales operations

• Organized, detail oriented, and competent operations manager, implement management directives to meet

customer needs, promote return business and foster business success.

• Respected team leader and mentor, utilize positive leadership skills to provide retail sales team with effective,

success oriented procedural and customer services training and support.

• Skills: Microsoft Word, Microsoft Excel, NCR Systems, Yield Management Systems programs, Property

Management System (PMS) programs, Daily Revenue System (DRS) programs, Central Reservation System programs,

Payroll programs, Company-issued internet browser programs, Company-issued electronic mail programs, (OTA) online

travel agents, Vizergy website, Ezyeild, Revpar, RFP Rates, Corstia Rates, Trip advisor, Tweeter, Facebook, Check in

systems, Room Master, Google, yeld.com.

P RO F ESSI ONAL EXPERI ENCE

Miracle Inc., Miami Beach, FL 2012 - present

Hotel General Manager

Private Owned and Operated Hotel

• Art Deco Bouquet Hotel in South beach.

• Planned, coordinated and directed comprehensive hotel and guest services including reception, concierge

and reservation activities, valet parking, shuttle service, food and beverage, lounge and housekeeping operations

to ensure guest needs were consistently and attentively met, approved all negotiated rates.

• Started increase in hotel of 15% over 2012 revenues by open to groups business and negotiated rates and

mapping Gds correctly for 2013. Rolled out and built online booking threw social media.

• Rolled a maintence check list and preventive programs, capital improvements projects.

• Sales and Marketing plans for 2013 with internet, emails blast and print ads. Set rates to area comp sets.

Built hotel standards from 60 % repeat business to 80%.

• Maintained accountability for budgeting and financial management; analyzed Profit and Loss and General

Ledgers, submitted S&L Variance Reports within designated timelines, approved hotel payroll, managed direct bill

and past due accounts.

• Placed art gallery in hotel of new artist at property.

• Took hotel from down trends back to up and forward trends of profit.

• Administered and documented employee benefits programs, implemented disciplinary measures according

to company policy, reviewed departmental and staff performance appraisals.

• Hired, trained, supervised, hospitality staff members to foster highest quality guest services, facilitated

regular staff meetings, provided staff management, supervision and training, supported certain community activities

and created guest events to maintain positive public image.

J er ry Wal ker Résumé, Page 2 of 2

P RO F E SSI ONAL EXPERI ENCE, Conti nued

Shanti Corporation, Atlanta, GA 2001 – 2011

Hotel General Manager

Holiday Inn Select, Holiday Express, Hampton Inn, Country Inn and Suites, Best Western

• Planned, coordinated and directed comprehensive hotel and guest services including reception, concierge

and reservation activities, food and beverage, lounge, night club and housekeeping operations to ensure guest

needs were consistently and attentively met, approved all negotiated rates.

• Maintained accountability for budgeting and financial management; analyzed Profit and Loss and General

Ledgers, submitted S&L Variance Reports within designated timelines, approved hotel payroll, managed direct bill

and past due accounts.

• Administered and documented employee benefits programs, implemented disciplinary measures according

to company policy, reviewed departmental and staff performance appraisals.

• Hired, trained, supervised, hospitality staff members to foster highest quality guest services, facilitated

regular staff meetings, provided staff management, supervision and training, supported certain community activities

and created guest events to maintain positive public image.

• Ensured department quarterly action plans were consistently implemented and followed, supported dress

code standards as prescribed by company Standard Operating Procedures.

• Conducted hotel and grounds inspections to maintain working conditions, appearance, and promote return

business, managed outside contracts to support capital Improvement efforts, regularly met with Regional Manager to

address and resolve related issues.

• Implemented company endorsed procedures to ensure Quality Evaluation Program criteria were

consistently met, generated status reports following Quality Assurance Inspections.

• Developed and administered hotel revenue and expense budgets to improve company profitability: to

improve annual profitability by 10% to 20 %

• Managed top and target accounts to optimize revenue, participated in Joint Sales calls, provided ongoing

input and recommendations to effectively support and implement marketing plans.

• Received accolades from corporate management for developing work incentives to successfully improve

staff performance and guest services.

• Name GM of the year 2008, 2009 Cobb CVB, Work with Special Olympics’

AMS, Inc., Atlanta, GA 1995 - 2001

Hotel General Manager

Ramada Inn, Ramada Limited, Howard Johnson, Atlanta Extended Stay

• Planned, coordinated and directed comprehensive hotel and guest services including reception, concierge and

reservation activities, food and beverage, bar and housekeeping operations to ensure guest needs were consistently

and attentively met.

• Maintained accountability for budgeting and financial management; developed and administered hotel revenue and

expense budgets, analyzed Profit and Loss and General Ledgers, submitted S&L Variance Reports within

designated timelines, approved hotel payroll and resolve related issues.

• Implemented company endorsed procedures to ensure Quality Evaluation Program criteria were consistently met,

generated status reports following Quality Assurance Inspections.

• Managed top and target accounts to optimize revenue, participated in Joint Sales calls, provided ongoing input and

recommendations to effectively support and implement marketing plans.

• Received accolades from corporate management for developing work incentives to successfully improve staff

performance and guest services.

• Managed top and target accounts to optimize revenue, participated in Joint Sales calls, provided ongoing input and

recommendations to effectively support and implement marketing plans.

J er ry Wal ker Résumé, Page 2 of 2

P RO F E SSI ONAL EXPERI ENCE, Conti nued

• Received accolades from corporate management for developing work incentives to successfully improve staff

performance and guest services.

• Ambassador of Atlanta, Member of Atlanta Chamber and Member of Latin America Assc.

Rose, INC., Atlanta, GA 1990 - 2011

Restaurant and Bar Management

Oakhurst Bar and Grill, Hoedowns of Atlanta and The Three legged Cowboys

• Provided business-start up support following acquisition of operation comprised of a restaurant, bar;

established merchant and vendor accounts, interviewed, hired and trained retail sales and restaurant and bar staff

members, maintained staff schedules, authored employee handbooks and training materials.

• Maintained comprehensive operations; managed inventories, food, liquors, display and merchandising

activities, maintained outside vendor and wholesale contracts, addressed customer issues to meet varied needs and

maintain quality assurance standards.

• Implemented sales strategies according to company and management policies, maintained sales records

and generated related reports, managed daily revenues.

• Devised creative work incentives to successfully improve staff performance, consistently meet sales goals,

and

• Promote positive team dynamics.

EDUCATI ON

Business Management, 1990 GA Board of Real Estate, 2006

Auburn University, Auburn, AL Atlanta, GA

American Hotel & Lodge

Educational Institution, 1998

Hospitality Management, 2001-2003

Life College, Marietta, GA

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