Customer Service Insurance

Diane Arambula

***** ******* **. ********,** ****6 562-***-**** *********@*****.***

Key Skills

Bilingual: English/Spanish

Skip Tracing

MSWord, Excel and outlook

Strong customer service

Insurance Verification

Filing

Small Claims Data Entry

Telephone/Front desk reception

Accounts Receivable

Orthodontics/ Insurance Biller

Orthodontics/ HMO-PPO

QSI Management Scheduling

Dolphin Imaging

Dentrix software

Orthotrac Software

Ortho/Treatment Presentation

Financial Arrangements

Excellent Phone Skills

Dr.Vahid Babaeian Orthodontics 2011 to Present

Front Desk Administrator

Manage appointment schedule/ Answer phones,Data Entry

Schedule Appointments

Review incoming correspondance; determine proper handling

Collecting and posting payments

Verification of insurance

Insurance billing

Insurance tracing

Accounts Receivable

Claudia Torok D.D.S,. Orthodontics Westchester, CA Jan-2005 to May- 2011

T.C, Insurance biller/ Front Desk Administrator/ Accounts receivable

Lead morning team meetings

Manage appointment schedule

Coordinate financial arrangements with patients

Serve as interpreter for communications between doctor and spanish speaking patients

Review incoming correspondance; determine proper handling

Prepare outgoing correspondance to English and Spanish-speaking patients and insurance carriers

Account Receivables

Schnierow Dental Care D.D.S,. Hawthorne,CA 2000-2005

Orthodontic Supervisor/ Accounts Receivables / Insurance biller

Schedule patient appointments

Insurance billing

Accounts recovery

type correspondance to patients and referring doctors

Serve as interpereter for comminication between doctor and spanish-speaking patients

small claims

Western Dental Services D.D.s., Garden Grove, CA 1990 to 1997

Accounts recovery

Skip tracing

small claims

Special skills:

Bilingual/ Read & Write

Computer Skills:

Microsoft word, Excel and outlook, QSI Management Scheduling and billing, Dolphin Imaging, Internet Research

Office Skills:

Telephone/ Front desk reception, customer service, filing, date entry, photocopying, database and records management, Treatment Plan Presentation, Insurance billing other executive and administrative support Accounts receivables/ skip tracing/ assing accounts to collection agency/ small claims,

(as needed)

Professional Qualities

Business-oriented, team player, loyal, personable, and self-motivated, punctual, reliable, Great poeple skills.

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