Quality Assurance Management
Resume:
Dlyma S. Harrigan
**** ********* *****, *********, ** 30236
*************@*****.***
OBJECTIVE
Seeking a position that will utilize my Account Receivable and Billing skills and knowledge to
•
enhance the company profitability.
PROFESSIONAL EXPERICENCE
KUBRA Data Transfer LTD Atlanta, GA
Billing Specialist July 2008 – June 2012
• Responsible for daily and monthly reconciliation of postage meter and postage accounts and
request wire transfer when needed
• Responsible for daily and monthly reconciliation billing data in Mail Management System
• Perform updates to billing and MMS programs as new systems and clients are implemented
• Responsible for monthly reconciliation and invoicing of 3rd party shipping expenditures
• Responsible for accuracy of client invoices
• Investigate and resolve billing and account discrepancies
• Manage and resolve clients inquiries
• Assist in month end closing
SKYWIRE SOFTWARE Atlanta, GA
Production Supervisor October 2007 – July 2008
• Ensures that production schedules and service level agreements are met for assigned production
areas
• Provides ongoing performance feedback to assigned staff along with conducting meaningful and
timely performance reviews for assigned staff
• Sets production priorities for each shift
• Oversees scheduling to ensure there is adequate personnel coverage to complete production
requirements
• Supervises employees to ensure that Standard Operating Procedures (SOP), Quality Test Methods
(QTMs) and Quality Assurance (QA) processes are followed
• Properly communicates finishing / quality concerns, service level statuses, and equipment
performance issues to the appropriate personnel and management
• Performs intermittent Quality Assurance checks
• Accumulates, presents, and processing, printing and finishing. (e.g. daily production, operator
efficiency, machine efficiency, production error, maintenance, month end, and billing reports.)
• Works with shift leads to resolve problems
• Interacts with management in providing solutions to client reported problems
• Responsible for the order of client stocks
DOCUCORP INTERNATIONAL Atlanta, GA
Account Receivable December 2004 – October 2007
• Responsible for daily and monthly reconciliation of postage meter and postage accounts and
request wire transfer when needed
• Responsible for daily and monthly reconciliation billing data in Mail Management System
• Perform updates to billing and MMS programs as new systems and clients are implemented
Responsible for monthly reconciliation and invoicing of 3 rd party shipping expenditures
•
Responsible for daily and monthly invoice audits per ASP SAS70 processes
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Responsible for postage and invoice audit
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Prepare e-Time reports for non-exempt employees and management
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Responsible for month end Accounts Receivable Close
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Update e-Time system with approve adjustment
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Provide backup and support to other Administrative Assistants as needed
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EDUCATION
Clayton State University Morrow, GA
B.B.A Accounting, December 2004
University of the Virgin Islands St. Croix, USVI
A.A Computer Science, 1998
SKILLS
Proficient in Microsoft excel, word, outlook and MySQL, Epicor
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