Customer Service Sales

Jenny L. Spicer

*** *. ****** ******, *********, MD 2 1224

(C) 4-43-838-**** (E) **********@*****.***

Professional Summary

Personable and responsible customer service representative with 5yrs experience . I

am a solid team player with an upbeat positive attitude, looking to obtain a

customer care position where my experience can be fully utilized to improve and

enhance the company brand name.

Skill Highlights

Strong organizational skills Customer service expert

Active listening skills Invoice processing

Energetic work attitude Adaptive team player

Courteous demeanor Data Entry

Microsoft Outlook Email

Microsoft Word Filing

Work Experience

Maryland Glass & Mirror Company – Baltimore, M D

10/2006 - 03/2012

Inside Sales / Customer Service Representative

Organized weekly sales reports for the sales department to track product

success.

Developed highly empathetic client relationships.

Cross-trained and provided back-up for other customer service representatives

when needed.

Computed accurate sales prices for purchase transactions.

Expressed appreciation and invited customers to return to the store.

Interacted with customers and retail buyers to follow-up on shipping statuses

and expedited orders.

Promptly responded to general inquiries from members, staff, and clients via

mail, e-mail and fax.

Compiled daily monetary reports and records for store managers.

Accurately logged all daily shipping and receiving orders.

Took special orders in person and over the phone to generate additional

revenue.

Goodwill Industries Of Chesapeake – Baltimore, M D

01/2006 - 10/2006

Cashier

Maintained up-to-date knowledge of store policies regarding payments,

returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Worked as a team member performing cashier duties, product assistance and

cleaning.

Prepared and sold broad range of customized merchandise to individuals .

Genisis Group – Baltimore, M D

07/2005 - 12/2005

Volunteer

Volunteered at a non-profit organization specializing in job placement for

individuals re-entering the workforce with criminal backgrounds.

Jiffy Lube – Timonium, M D

12/1999 - 06/2005

CSA ( Certified Customer Service Advisor )

Mastered all facets of service such as oil changes, checking fluids, air flow

systems, tire pressure and cashiering .

Suggested additional services based on vehicle manufactured

recommendations .

Greeted customers and ascertained to each customers wants or needs.

Maintained knowledge of current sales and promotions.

Maintained knowledge of all store policies regarding payment, exchanges

and security practices.

Prevented store losses using awareness, attention to detail and integrity.

Cross-trained and provided back-up for others when needed.

Worked as a team member performing cashier duties, product assistance and

cleaning.

Education and Training

Fairmount Harford High – Baltimore, M D, United States

2000

High School Diploma

Contact this candidate