Customer Service Quality Assurance

DIANA NGUYEN

**** ******* ***., ****** *****, CA 92841

Home: 714-***-**** - Cell: 714-***-****:

**************@*****.***

Summary

Over 25 years experience in high-tech Manufacturing environment including

production control, quality inspection, inventory control, reconciling

report discrepancies, inventory records, data entry, cycle count program,

receiving, shipping, stock room and packaging.

. Operating System: Windows XP, Vista, Window 7.

. Software: Microsoft Office (Word, Excel, Power Point, Outlook)

QuickBooks Pro 2009,

. Oracle, Clarify, Agile. UPS, Fed Exp. Syspro.

Highlights

. Quick learner

. Production scheduling

. Hard working and self-motivated

. Attention to detail

. Inventory control

. Proficient in the use of tensile test machine

. Prior supervisory experience

. Able to read drawing and blueprints.

. Shipping and receiving professional

. Excellent communication skill

Accomplishments

. Planned, assigned manpower to efficiently meet production

requirements.

. Daily cycle count with 99.9% accuracy, eliminating requirement for

annual physical inventory.

. Insulted packaging program resulting in reduced expense. (received

500 bonus)

. Resolved RMA discrepancies for all service locations.

. Implemented electronic filing of Engineering Change Orders resulting

in reduced expenses.

. Utilized FIFO method in all areas.

. Maintained the On-Time Delivery to customer.

. Recognized, identified documents defects and discrepancies.

Experience

Quality Assurance November 2010 to Current

Airborne Systems - Santa Ana, CA

Inspection and Test Functions

. Maintained a safe and clean working environment at all times.

. Documented, and maintained all inspection records and quality

assurance documents.

. Performed Quality and Engineering tests.

. Performed in-process, final inspection and tests throughout the

manufacturing cycle.

. Inspected, tested and measured all incoming materials to ensure

compliance with contract specifications.

. Able to communicate effectively with Quality Engineering and

Production Personnel.

Inventory Coordinator III 2007 to 2009

Quantum Corporation - Costa Mesa, CA

Grief Log Management

. Identified the Root Cause issues per receiving error and order

management impact.

. Successfully Managing Grief Log during Clarify Conversion.

. Provided guidance and education on Oracle functions with outside

team.

. Resourceful ling in found the current people to help identify and

resolve the open items.

. Provided support and knowledge base during the Clarify conversion,

helping to identify proper direction for the development teams.

. Kept the install records in sync assisting a cleaner Install base.

Supervisor, Production

2001 to 2007

Supervised service center personnel supporting world-wide Service

operations

. Supervised 12 Associates.

. Daily cycle count with 99.9% accuracy, eliminating requirement for

annual physical inventory.

. Managed $26M Distribution Center inventory.

. Prepared and shipped international and domestic orders.

. Expedited flow of materials, parts, and assemblies within or

between departments in accordance with production and shipping

schedules.

. Customer RMA Receiving. Processed vendor and intercompany purchase

orders.

. Contract Configuration Management.

. Managed daily Logistics issues, Weekly vendor inventory

reconciliation

. Maintained inventory of packaging materials, on time delivery to

customers

. Resolved RMA discrepancies for all service locations.

. Visual inspection of all incoming products.

. Implemented process flows for same-day processes for production

department.

. Administered Oracle for Costa Mesa Customer Service Operation

Division

. Provided training co-workers

Documentation Specialist 1999 to 2001

Seagate Technology - Costa Mesa, CA

Maintained Approved Supplier List, submitted Engineering Change Orders,

performed filing, distribution and archiving of documentation. Created Bill

of Materials for production Assemblies.

. Implemented electronic filing of Engineering Change Orders

resulting in reduced expenses.

. Developed and trained coworkers on Customer Service Management

system.

Education

Coastline Community College Garden Grove, CA, USA 2010

Clerical Accounting & Bookkeeping Certificate

Supervision & Management Certificate in Progress

Office Support Specialist Certificate in Progress

Professional Development

. Managing as a Team Leader

? Management Workshop for Lead Persons

? How to Excel at Managing and Supervising People

Contact this candidate