Customer Service Quality Assurance
Resume:
Los Angeles, CA *****
DWAYNE HOLDER
OBJECTIVE Pursuing a career where I can use my office, professional, and customer service
skills to become a value member of a professional team.
• Excellent oral and written communication skills with a commitment toward customer service
SKILLS &
ABILITIES • Ability to assess and respond to urgent issues in a competent manor
• Good organizational skills with the ability to prioritize multiple tasks
• Highly motivated and the ability to work with minimal supervision
• Strong analytical skills with the ability to collaborate and solve problems
• Able to maintain attendance to support required quality and quantity of work
• Establishes and maintains positive and effective work relationships with co-workers, clients, members,
providers, and customers
• Excellent organizational, verbal and written communication skills
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
EXPERIENCE Contractor U.S Department of Veterans Hospital
9/2012-2/2013
• Leading process analysis, documentation scanning, problem resolution, and
recommendation phases of Electronic Medical Records
• Organizes, prepares and scans medical records for the Health Information Department.
• Receives and processes requests for medical records
• Provides immediate notification of record deficiencies to department.
• Process, maintains, compile, and report patient information for health requirements and standards
• Assists in the collection of quality assurance and program evaluation data in the Medical Records
• Responsible for complying with rules and regulations governing access to Protected Health
Information under HIPAA
SHIPPING/RECEIVING CLERK AMERICAN GUMBALL CO.
10/2004 - 09/2012
Maintained fast paced environment.
Extensive in data entry printing labels for merchandise picked and pulled.
Answered phones (6)
Experience in Worldship UPS and Fed Ex sofrware and thermal.
GAREDENA HIGH SCHOOL GARDENA, CA DIPLOMA
EDUCATION
3.00
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