Training Management

Sundaram.R [pic]

Mobile : +91-843**-*****

Email :

********.****@*****.***

Career Objective

To be efficacious in the accomplishment of corporate objectives and goals

through effective and efficient work contributions and to ascend in the

organizational hierarchy

To proliferate my expertise and various administrative and software

services skills in the software and service industry and to gain advantage

over the realization of corporate goals and objectives

Academic Details

(B.E.) - Kumaraguru College of Technology, Coimbatore

May 98

D.E.C.E. - Distinction CSI Polytechnic, Salem May 95

HSC - 60 % St.Paul's Hr. Sec. School, Salem

Apr 93

S.S.L.C - 75 % St.Paul's Hr. Sec. School, Salem

May 91

Work Experience

. Working as Freelance Trainer

Oct 2012 - Till Date

. Worked in HCL Technologies Ltd, Chennai as Process Trainer

Jan 2006 - Aug 2012 - UK ISP Process

( Accredited by client )

Achievement

> Greater than 90 % Throughput

> Less than 5 % attrition

> Less than 7 % Absenteeism

Responsibility

> Training delivery for new hires, refresher training.

> Participate client call for training quality review

> Part of recruitment team for new hire programs

> Maintain training record of DMR (Daily Manpower Report )

includes

Attendance, training batch details

> Reporting the training status to the head of the department

& center head

> Assessing training needs for refresher training

> Designing training materials

> Make training plan monthly, quarterly

> Work on management report, trend analysis

> Coming up with new, interesting and innovative techniques

of training

> Evaluate training effectiveness for every training batch

> Designing assessment papers for every training session

> Attending the training sessions of new trainers and giving

them relevant

and constructive feedback

> Stays current with learning trends and innovation

> Ensures the sharing of information and best practices

across the training

department

> Ensure all training activities and materials meet with

organizational

policies

> Conduct Behavioral & soft skills workshops - Time

management, work

life balance, How to WOW customer

> Chalk out customized IDP ( Individual Development Program

)programs

> Helping line managers and trainers to solve specific

training problems,

either on a one-to-one basis or in groups

> Part of the Project Transition team

> Prepare, and provide weekly and monthly status/performance

reports

Track and trend monthly and quarterly metrics to identify areas

for process improvement and continued team education

> Provides leadership and direction to build and maintain

strong effective

Teams

> Call monitoring and provide feedback to improve the

quality.

> Works in close conjunction with On Job Training agents to

ensure better

quality delivery on an ongoing basis.

. Worked in Sutherland Global Services, Chennai as a Technical

Support Executive Jul 2004 - Aug 2005 - US Process

Responsibility

> Conduct Training on product and the Technical issue for the

team

> Handling Escalated calls and unresolved issues

> Meet the client's targeted metrics

> Working on wireless setup calls

. Worked in ACME Cybermedia, Coimbatore as a Business

Development Manager

May 01- Apr 04

Responsibility

> Promote Educational software's to schools

> Conduct training on the software for the teachers

> Lead 6 member sales team

> Motivate the sales executives for achieving the target.

. Worked in Nexus Computers, Pondicherry as Marketing

Executive

Mar 2000 - Apr 01

. Aug 98 - Feb 2000 - Own Business

Certification

Diploma in Safety Engineering

Computer Skills

Operating System : win 98, win XP

Package : MS Office

DataBase : SQL, Oracle

Strengths

> Smart work

> Team Player

> Positive & Never give up attitude

> Willingness to learn

Personal Information

Date of Birth : 28-Jul-1975

Passport No : H3522459

Passport Exp Date : 26-May-2019

Address : Door# 9, Plot #513, Phase 1, 16th Street,

Sathuvachary, Vellore

Sex : Male

Marital Status : Married

Hobbies : Music, Traveling, Playing Guitar & Drums

Languages Known

To Speak : English, Tamil

To Read : English, Tamil

To Write : English, Tamil

Trainings Attended in the past

> Decision Making

> Time management

> Nero Linguistic Program

> People Management Skills

> Project Management System

> Leadership skills

Declaration

I do hereby declare that the particulars of information and facts

stated herein above are true and complete to the best of my knowledge and

belief.

R.SUNDARAM [pic]

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