Customer Service Manager

Krystal DeLaCruz

323-***-****

**********@*****.***

Objective Obtain a position in which I can apply my strong organization

skills, critical thinking and exceptional customer service.

Qualifications

Fourteen years of customer service experience with the ability to

multitask, prioritize and work eagerly under deadlines. Excellent

interpersonal skills and attention to detail. Bilingual, a strong

planner and self-starter.

Education

1999-2004 Bachelor of Science-Business Management, California State

Polytechnic University of Pomona

Experience

2011-Present MAC Cosmetics

-Introduce customers to latest products and demonstrate

their use

-Excellent creative and time management skills

-Provide great customer service and customized

experiences

-Work cooperatively with diverse teams

-Meet sales goals, maintain stock and keep areas

organized and sanitized

2005-2010 Enterprise Rent-A-Car/ Fleet Management

Billing Coordinator/Collections:

-Contacted delinquent customers and collected funds

-Negotiated rates and billing terms

-Issued collection letters and processed small claims

Vehicle Logistics

-Coordinated timely delivery and pick up of leased vehicles

-Established a strong rapport with customers and dealers

-Maintained an organized and timely schedule

Account Manager/Customer Service Representative

-Very fast paced environment working with VIP customers

-Analyzed customer accounts and financials

-Developed long-term relationships while also servicing

existing accounts

-Responsible for aiding customers in ordering new vehicles

and maintaining older units

2005. Produce Buyer, Restaurant Depot

-Managed inventory for five southern California locations

-Negotiated daily pricing, quality, delivery and purchasing

-Researched new or alternative sources of supply

-Entered new products and price changes promptly and

accurately

-Maintained a good relationship with vendors and store

managers

2003-2004 Manager, Mimi's Cafe

-Handled recruiting, hiring, and oversaw training for staff

-Met with representatives to order supplies and perishables

-Resolved customer complaints

-Responsible for scheduling, budgeting, employee records and

payroll

-Monitored food prep and cooking methods

References

Available upon request

Contact this candidate