Customer Service Medical
Resume:
Roy Davidson Jones, Jr.
PO Box *****
Florence, SC 29504 2446
Summary of Qualifications and Competencies
A results oriented, highly dependable, hands-on professional with strong work ethic and a very
impressive record of distinguished service and other awards. Candidate has served in pre-hospital care his
entire adult life. He has been instrumental in the growth and progression of pre-hospital care through
legislative efforts, gaining community support and serving on Boards of Directors. The ability to undergo
the most comprehensive training and his operational experience are the forces that keep him at the top
levels of competency and superior customer service. Attention to detail and strong organizational/time-
management skills are the secrets to his superior level of production and customer satisfaction. Strong
leadership abilities and people skills empower him to be a true leader and cause team members to want to
follow his lead.
Professional Employment History
2012-Present Remote Paramedic, Onsite OHS, Kandahar, Afghanistan
Provide emergency care and evacuation of sick and injured personnel by ground and air.
Provide Primary Care including sutures, toenail removal, incision & drainage of abscess, other procedures.
Provide Occupational Safety & Health education, inspection and enforcement as well as all vaccinations.
Assisted in program to implement Electronic Medical Records and bring all providers current.
2011-Present CCEMT-P, LifeLink Critical Care Transport, Fayetteville, NC (Currently Part-Time)
Provide Critical Care Ground Transport from outlying facilities to tertiary care centers.
Assist in preparation for Air Transport program in planning stage.
Schedule time in OR, OB, and many other ICU departments to maintain peak skill performance.
2002-Present Operations Manager, The Master’s International Medical Response, Inc.
(Non-Profit Medical Missions Agency) Oversee Operations by:
Procuring donated medical equipment and supplies for sending abroad on medical mission deployments.
Fundraising to cover shipping fees and other logistical expenses.
Recruit, and train personnel for international deployments.
1999-2002 Paramedic Crew Chief, New Hanover Regional EMS, Wilmington, NC
Provide Paramedic-level patient care and supervise one ambulance, one rescue unit and 1 st Responders
Assist Training Dept teaching Continuing Education and certification classes.
1994-1999 EMS Supervisor, Stanly Co EMS, Albemarle, NC
Supervise 5 Paramedic units and serve as Incident Command as needed.
Perform QA/QC of all documentation and provide remedial and/or disciplinary action as warranted.
1993-1994 EOCC/Safety Director, Transitional Health Services, Kannapolis, NC
Responsible for all Safety and Plant Operations including inservice training and Code Enforcement.
Ensure that facility was prepared for JCAHO accreditation inspection.
1990-1999 Training Officer, Cabarrus Rescue, Concord, NC (Volunteer elected position)
Provide or arrange for all CE classes and served as Infection Control Officer.
Maintain all records to comply with NC OEMS regulations.
1990-1993 Flight Paramedic, MedCenter Air, Charlotte, NC
Provide Critical Care Transport by rotor or fixed wing and participated in provider and community training.
1985-1990 Paramedic Crew Chief, MEDIC, Charlotte, NC
Crew Chief of rig in busiest EMS system in NC. 69,000 calls/year with 11 trucks.
Certifications
Occupational Safety & Health Professional
CCEMT-P NREMT-P SC EMT-P NC EMT-P
ACLS
PALS
PHTLS
CPR
Remote Paramedic
Australasian Registered EMTP
TCCC
Advanced Medical Life Support (AMLS) from NAEMT
Pediatric Education for Pre-Hospital Providers (PEPP) from American Academy of Pediatrics
Geriatric Education for Emergency Medical Services (GEMS) from American Geriatric Society
FEMA EMI ICS 100b, 200b, 700b, 701a, 703a, 800b
Advanced Stroke Life Support (ASLS)
ITLS Instructor
Education
1999-2000 A.S. Emergency Medical Science, Montgomery CC, Troy, NC
Highlights of Personal Achievement
Rescue/EMS Career
Spearheaded training program and implemented ALS expansion of Rescue Squad.
Developed OSHA Bloodborne Pathogens program and served as Infection Control Officer.
Served on SORT/DMAT Team.
Worked in both Operations and in Command positions in numerous Mass Casualty Incidents including
Bridge collapse at Lowes Motor Speedway to Plane Crash at Charlotte-Douglas Airport and many
others ranging from 20-100 victims, which drastically developed leadership skills to get the job done.
Has taught for numerous Community Colleges teaching continuing education, Paramedic initial
training, and Rescue certification courses for decades.
Management
Reduced employee accidents from 35 per month to 0 within one year.
Wrote emergency plans for facility including fire, evacuation, severe weather, and bomb threats.
Initiated a plan to monitor medical devices including reporting injuries in accordance with FDA rules.
Developed extensive and intensive preventive maintenance program.
Developed & implemented Policies & Procedures while EOCC/Safety Director that enabled facility to
score 100% on JCAHO, Accreditation with Commendation. This accrediting agency is notorious for
their thoroughness and difficulty to obtain. A 100% score is extremely rare.
Special Honors and Recognition
Author of “It’s God’s Money: Basic and Advanced Investing for Christians” ISBN 978-0-595-53093-9
www.iuniverse.com
Awarded Honorable Mention (Third Place) Paramedic of the Year by Emergency Medical Services Magazine
and Braun Industries
Distinguished Service Award from Sue Myrick, Mayor of Charlotte, for service during Hurricane Hugo
Distinguished Service Award for service during Tornado disaster in Lincoln County, NC
Gold Medal of Achievement- Eagle Scout
Honorable Discharge from United States Marine Corps
Former Board member NC Association of EMT’s & Chairman of Paramedic Committee
Personal & Business references, transcripts, and other requested information available on request.
Contact this candidate