Danielle D. Clayton

**** * ******* **** . *** *F . Griffith, IN. 46319

Phone 708-***-**** . E-mail abquel@r.postjobfree.com

Objective

To obtain a career with an organization that will give me the ability to

utilize my skills and grow with that

company!

Work Experience

11/2007- 07/2009 Cigna HealthCare

Customer Service Associate

Providing customers with knowledge of their insurance benefits and claims.

Updating customer accounts, faxes and data entry locating complex

information from a number of databases. Read, interpret, understand and

accurately relay benefit information to callers. Solve problems

systematically, using sound business and judgment. Consistently meet and

exceed established productivity standards, consistently meet and exceed

established quality standards all customer information into the system as

well as meet customer satisfaction. Verbally demonstrate and educate

customers on how to use online tools. Maintain professionalism at all times

by treating customers with respect and displaying empathy when appropriate.

07/2006 -11/2007 AmeriCash Loans

Customer Service Representative

Approved daily cash loans, process credit applications, collected payments,

balance accounts and cash drawer, prepared paperwork for general inquiries,

maintain records, file and copy records, make collection calls and provide

daily customer service.

01/2006 - 07/2006 Banker's Life Casualty

Customer Service Associate

Provided insurance coverage, Resolved customer insurance problems, Provide

detailed information on products and services, updated accounts, faxed and

copied documents, handled heavy inbound calls and edit account data.

09/2004 to 12/2005 The Women's Group of Northwestern

Medical Records Clerk

Responsible for filing patient chart, answering telephone, filing

documentation into patient chart, taking messages from patients to doctors,

sending facsimiles, updating patient information, confirm patients

appointments and open and sort office mail.

06/2003 to 09/2004 New Family Mortgage, Inc.

Administrative Assistant

Responsible for compiling large technical documents, greeting visitors,

answering telephones, filing, sending facsimiles, mail processing,

inventory, light bookkeeping, scheduled meetings and appointments, ordering

company supplies, data entry, type memos and meeting minutes, monitor sales

production and completing other duties as assigned.

Education

Olive-Harvey College -01/1999 - 05/2001

Ivy-Tech Community College - 09/2010- Present

Skills

Typing 60wpm, Data Entry, 10-Key, Internet, Microsoft Offices (Excel,

PowerPoint, Microsoft Word, Microsoft One Note) Quick Books

Excellent Customer Service Skills, Math Skills, Office equipment usage

Contact this candidate