Customer Service Quality Control
Resume:
Robert Tyson
Phoenix, AZ 85017
(773) 516-***-****
********@*****.***
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PROFILE & QUALIFICATIONS
. Professional, motivated, high-energy, results-oriented leader
recognized for resourceful tactics and strategies.
. Excels at multi-tasking in high stress, fast paced environments and
has proven track record of meeting objectives ahead of deadlines while
improving processes.
. Effective oral and written communicator.
. Outstanding program manager with proven leadership, responsibility,
and growth.
. Mission oriented team player. Reputation for personal and professional
integrity.
. Ability to perform multipart directives with minimal oversight
EDUCATION & CERTIFICATION
. Pharmacy Technology, Anthem College, Phoenix, AZ 2013
. Air Force Technical School, San Antonio, TX 2002
. Mayer High School, Mayer, AZ 2002
. Certifited Pharmacy Tech, 2013
. Licesce Pharmacy Tech in the State of Arizona, 2013
. Forklift Certified, USAF, 2006
RELATED KEY SKILLS
- Microsoft Office - Training
- Typing (80 WPM) - Record Keeping
- Data Entry - Stock & Pull
RELATED PROFESSIONAL EXPERIENCE
Cashier - Target 10/2012 to 01/2013
DeerValley, AZ 85027
Enters purchases into cash register and calculate total purchase price.
Accepts cash, checks, and bankcards for payment; completes check and
bankcard transactions according to established procedure. Counts money,
gives change and issues receipt. Calculates discounts or references;
requests customer identification for certain discounts and receipts as
required. Maintains sufficient amounts of funds in cash drawer. Balances
cash drawer and receipts and documents discrepancies.
Selected Accomplishments
. Provide fast and friendly service.
. Resolve guest concerns in a positive, helpful manner.
. Work as part of a fast, fun and friendly team.
. Identify and report safety concerns promptly.
Cashier - Wal-Mart
10/2011 to 07/2012
Phoenix, AZ 85035
Cashier is responsible for talking to the customer, responding to questions
and giving assistance while processing transactions while adhering to
company policy at all times.
Selected Accomplishments
. Greet customers warmly as they make purchases.
. Scan all items, process cash, check and credit card transactions and
deactivate security devices on bags and items purchased
. Maintain the required amounts of cash in your registers and request
price checks when necessary.
. Verify customers' ages when they buy restricted merchandise.
. Cleaning work areas and returning merchandise to shelves and racks
. Reconcile drawer at the end of shift
Crew Member - McDonalds
7/2011 to 10/2011
HappyValley, AZ 85032
Provide customers with quick and accurate service and show sensitivity to
their individual needs, both from behind the till as well as in the dining
areas. Food Preparation and cooking the wide variety of food McDonalds
offers. Produce orders to a consistently high standard and abide by
quality control and cleanliness.
Selected Accomplishments
. Greet customers while offering super customer service attention,
taking, assembling and presenting food orders, requesting and
receiving payment, operating the cash register.
. Sweep and mopping floors, cleaning walls, tables, counters, kitchen
and service equipment.
. Assist new crew members in learning their new job skills.
. Check stock of products and insuring proper stock levels and rotation.
. Back up other crew members in their jobs.
Work-study - Veterans Affairs
08/2009 to 05/2011
Phoenix, AZ, 85014
Part of the VA Work-study program responsible for assisting with the
overall accomplishment of daily administrative requirements related to VA
compensation and Pension.
Selected Accomplishments
. Filing, photocopying, typing, word-processing, faculty evaluations,
mail, and answering phones.
. Research sources of information, assist with keeping all hardware in
the project in full working order, and complete other duties as
assigned.
. Responsible for setting and picking up, and filing records.
. Performed general clerical duties.
Materials Handler - US Air Force
07/2002 to 05/2007
Charleston, SC 29404
Receives and processes notice to stock parts and equipment. Stores all in-
warehouse supply and equipment items. Accountable for small arms, aircraft
parts and components; motor vehicle parts; building and construction
materials; special equipment; gasses, chemical, and wood products.
Selected Accomplishments
. Manage, administer and operate supply systems and activities in order
to provide the necessary equipment and supplies for Air Force
operations
. Responsible for financial planning, funds control, requirements
computation, allowances determination, research and identification of
supplies and equipment
. Responsible for demand processing, mission support, the customer
service unit, retail sales, and training.
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