Customer Service High School

Ms. Melody V. Parks

*** ******** ** ***.*** Marietta, GA 30067 . 706-***-****

*************@*****.***

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OBJECTIVE

I have recently relocated to the metropolitan area of Atlanta, GA. My

objectives are to expand my knowledge in the various areas of Business

Administration, Supervisory Management, Customer Service, Bookkeeping

and Collections, as well as accept new challenges to expound on my

career path. In accepting new challenges, I will continue to strive in

the areas of enhancing my communication skills, and leadership

abilities. I have dedicated numerous hours working towards my Bachelors

degree in Business Management and Supervisory Development. My wish and

desire is to utilize my education more by providing this company with

professional and second to none service.

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PROFESSIONAL EXPERIENCE

FREDERICK J. HANNA& ASSOCIATES, P.C-MARIETTA, GA

Collector

. Located and contacted over 150 consumers with delinquent accounts daily

in attempt to resolve their account by settling the account or securing

monthly payment arrangements based on consumer's financial situation.

. Advised customers of necessary actions and strategies for debt

repayment.

LOOMIS FARGO-AUGUSTA, GA

Vault Clerk

. Recorded and balanced vault records using Microsoft Excel spreadsheets.

. Prepared monetary orders for shipment then properly routed shipments for

delivery.

. Answered multiple phone lines.

. Filed all vault records and documentation properly.

. Clerical responsibilities included emailing and faxing clients daily.

. Accounting and Bookkeeping duties including data entry.

. January -September 2012

SITEL-AUGUSTA, GA

Customer Service Representative (CSR)

. Inbound Call Center

. CSR for Verizon Wireless.

. Daily responsibilities included setting up new phone lines,

scheduling and accepting monthly payments, and routing incoming

calls to correct departments.

. August 2011-February 2012.

Ms. Melody V. Parks

849 Franklin Rd Apt.207 Marietta, GA 30067

706-***-****

*************@*****.***

SAINTS REALTY-- AUGUSTA, GA

Administrative Assistant

. Responsible for preparing real estate forms ensuring that all

information was

complete and accurate.

. Scheduled appointments for clients to view properties.

. Maintained and updated inventory for sale.

. Emailed prospects different listings of available properties using the

MLS system.

. Maintained and filed copies of all sales.

. April 2004-October 2006

FUTURECALL-AUGUSTA, GA

Receptionist

. Received incoming phone calls to schedule appointments for individuals

searching for employment.

. Kept all confidential documents organized and filed.

. April 2003-June 2004

H&B FOOD SERVICES - FORT GORDON, GA

Cook III, Grill Operator

. Prepared and served meals for over one thousand servicemen while

maintaining a clean and

safe working environment.

. Developed details and documentation necessary to accomplish the task to

meet required inspections and identified hazards applicable to the work

scope

. June 2008-July 2011

EDUCATION

. Augusta Technical Institute-- Augusta GA - Bachelors of Business

Administration and Supervisory Development. 2007-2011

. Glenn Hills High School - Augusta, GA - High School Diploma -2006

. Georgia Silver Work Ready Certificate. Certificate number 6CVJHFTYM77T-

2008

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