Customer Service Engineer
Resume:
Timothy A. Hennig *** Greenbriar Lane
**********@*******.*** Louisville, KY. 40229
FACILITY MANAGEMENT
Area of expertise
Project Management Manufacturing Master Plumber
Mechanical Systems Facilities Maintenance Industrial Engineering
Customer Service Hydraulics Technology Management
EDUCATION
Western Kentucky University
• Bachelors of Science Technology Management
Anticipated in the Spring of 2013 GPA 3.7
Elizabethtown Community and Technical
• Associate of Applied Science Industrial Maintenance
Graduated High Distinct Honors Spring 2010 GPA 3.9
• Associate of Arts
Graduated High Distinct Honors Fall 2010 GPA 3.6
EMPLOYMENT HISTORY
University of Houston January 5, 2013 to Present
• Master Plumber for all facilities. Installed new plumbing and provided repair service to
campus facilities.
• Provided support to Infrastructure division. Located and mapped all underground piping
and provided assistance to building utility shutdowns.
• Trained journeyman, apprentices, and maintenance staff on effective customer service.
United Parcel Service Supply Chain Solutions, Louisville KY. September 10, 2012
Industrial Engineer Intern for the Pharmaceutical Division.
• Utilized industrial engineering principles and analytical & problem solving skills to
evaluate job methods and work area layouts, with the intent to optimize efficiency,
quality, comfort & safety.
• Data analysis, Investigative research, Conducted field experiments
NASA Internship Johnson Space Center, Houston TX. January 2012-August 2012 Assistant
Project Engineer for the Facilities Management Division at JSC
• As a Facility Manager I was the representative of the Director and single point of contact
responsible for ensuring the general safety of a building and, proper coordination
between occupants, facility operations, and emergency responders.
Technical Representative on mechanical system repairs for facilities
Managed work orders and close call incidents for assigned facilities.
Used Maximo 6.2 to initiate and track work order status. Performed maintenance
audits for work orders pertaining to the site.
Mentored students for NASA Community College Aerospace Scholars (CAS)
Presenter for government contractor safety trainings
NASA Internship Langley Research Center, Langley VA. January 2011-May 2011
Participant in the Undergraduate Student Research Program (USRP)
• Worked on the Electron Beam Free Form Fabricator Project (EBF3)
Setting up machine for processing while working in fabrication lab
Fabricated test pieces to be sent to the International Space Station
Applied metallurgy techniques for research (metal polishing and prep)
Designed and installed new products on EBF3 machine
Elizabethtown Community and Technical College June 2008 – December 2010
• A.A.S. Industrial Maintenance.
• Performed three months space exploration research, with aerospace engineers at Johnson
Space Center, for the NASA Aerospace Scholars Program (Spring 2010)
Sun Residential August 2007 – June 2008
Master Plumber – Maintenance Coordinator
• Duties included developing and implementing a water conservation plan, maintained and
updated plumbing and HVAC systems
• Responsible for supervising maintenance staff and customer service to tenants.
Home Depot February 2003 – August 2007
Commercial Sales/ Department Lead
• Serviced 30 commercial accounts while providing service at the Pro Desk
• Supervised Plumbing department and taught product knowledge classes
• Other duties included will call coordinator, inventory control, and material sales
ACCOMPLISHMENTS
* NASA Aerospace Scholar program (Spring 2010)
* USRP participant NASA Langley Research Center (Spring 2011)
* Kentucky Space Grant participant Johnson Space Center (Spring, Summer 2012)
* Presidents List Elizabethtown Community College (Spring 2009, Fall 2009)
* Deans List Elizabethtown Community College (Spring 2010, Spring 2011)
* Phi Theta Kappa Western Kentucky University Scholarship recipient (2011-2013)
* Master Plumbing License 2001 Journeyman Plumbing License 1996
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