Sales Customer Service

Robyn E. Valerio

**** ***** **** **.

Monrovia, CA 91016

Landline: 626-***-**** Cell: 626-***-****

email: ************@*****.***

www.linkedin.com/in/robynvalerio

Summary

Sales animal with nine years B2B sales of major accounts for IT-based litigation support/ service

companies. Clients include law firms, insurance carriers and third-party administrators.

Responsible for client retention, aggressive growth and expanded penetration of employers’ core

and ancillary products. Broad-stroke familiarity with e-discovery process and platforms.

Eight years orchestrating marketing communications of world’s largest commercial insurance

brokerage. Created profit center for computerized lead generation system, developed all sales

collateral, and directed public and media relations.

Seeking opportunity in sales with salary and uncapped commissions in greater Los Angeles area.

Key Competencies

Powerful sales presentations and compelling closings

Skillful cold calling techniques

Created matrix-based prospecting pipeline

Articulate communication skills

Consultative/collaborative sales approach

Dexterity in connecting across all levels of decision makers

Education

California Polytechnic University-Pomona, CA

Bachelor of Arts, Political Science

State of California-Sacramento, CA

Emergency Teaching Credential (CBEST)

Professional experience

2010-2011 Account Manager, Compex Legal Services, Torrance, CA

Robyn E. Valerio: Page 2/2

Compex Legal Services is the largest nationwide provider of IT-based litigation support services,

including subpoena preparation, process of service, digital scanning and preparation of

documents. Online protocols include ordering, monitoring, production, duplication of records

required for settlement of claims/litigation. Services also include court reporting, records review

and summarization and multi-plaintiff/complex case management.

First year revenues exceeded $1 million in sales and service of all products to clients and

prospects limited to San Fernando Valley. Signed major account with over 500 plaintiffs in

first 9 months. Pivotal influence in securing audience with nationwide third-party

administrator for key account team presentation and endorsement.

Territory later expanded to include Santa Barbara and Ventura area.

2003-2010 Sales Representative, Unisource Discovery, Signal Hill, CA

Unisource Discovery is a privately-held, niche provider of IT-based litigation support services limited

to subpoena preparation, process of service, digital scanning and preparation of documents for

insurance defense legal firms, insurance carriers and third-party administrators. Medical records

review and reorganization offered as supplementary service.

Sales and service to key accounts with revenues of $3.2 million distributed throughout the

Inland Empire, Orange County, Santa Barbara area, downtown Los Angeles and San

Gabriel Valley. Hired as part-time customer service representative and promoted to Sales

Representative after three months. Increased order level over 30% each year. Brought in

major new account with over 11 offices throughout California. Law firm clients primarily

house and staff counsels. Also tasked to write company website copy and train/mentor new

sales representatives. Trade show and convention representation and addresses.

Left Unisource Discovery due to pursuit by Compex for better opportunity and greater

market penetration.

1995-2003 Interruption of Employment:

Stay-at-home mother of three

1987-1995 Vice President, New Business Development, Sedgwick, Inc. Irvine, CA

Sedgwick, formerly Fred. S. James, was a London-owned insurance brokerage. Now one of the

world’s largest third-party administrators of employee benefits with offices throughout the U.S.

Initially hired to coordinate sales prospecting system for producers of property/casualty,

personal lines and employee benefits divisions. Leveraged department into a profit center by

syndicating newsletters and other lead generating software to other Sedgwick offices.

Promoted to Vice President. Produced award-winning sales collateral and white papers.

Arranged theme-based producer incentive trips, employee corporate ropes expeditions and

managed public and media relations. Efforts resulted in Sedgwick being identified as the

Premier Insurance Brokerage in Orange County. Elevated company morale from “average”

to “extremely gratified” in third-party surveys. Promoted to Director to liaison with New

York corporate headquarters.

###

Contact this candidate