Customer Service Representative
Resume:
EDEM KOMI ZOTSI
Omaha NE 68132
*********@*****.***
EDUCATION:
Associate Degree in Computer Studies
April 2007
National Computing Center (NCC UK)
Major: Internet Systems, Business Management
Skills:
Business Communication
Business Systems Analysis
Business Organization
Business System Design
Computer Technology
Database Design and Development
Systems Development
Enterprise Networking
E-Commerce
Managing Business
Projects
Java
Internet Systems
Administration
Multimedia
Internet Security
Structured Programming Method
Practical Project
EMPLOYMENT HISTORY
West Corporation
February 2012 - Present
Language Services Support Specialist
Responsible for participating in the activities involved in
providing superior customer service to clients and
interpreters; act as a main point of contact and provide
customer service to clients needing additional support on
assigned business segment services; using various tools,
monitor systems within scope of responsibility to ensure
proper distribution of calls to interpreters; set up
conference bridges if technical problems arise with support
staff to resolve issues; route calls to agents or
contractors that can provide appropriate interpretation
service for client; work to resolve escalated issues
regarding contractor or vendor service, informing or
escalating incidents to supervisor.
Hyatt Hotels & Resorts
January 2011 - September 2011
General Sales Agent
Provide guests, hotels, and fellow team members with
exceptional customer service throughout the inbound
reservation process.
West Corporation
May 2010 - January 2011
Customer Service Representative
Receive and process incoming phone calls for dedicated clients,
which included obtaining, entering, and verifying customer
information (e.g. names, addresses, credit card numbers, etc.),
answering questions, resolving issues, adhering to scripts.
Strived to enhance the department's relationship with customers,
ensuring the highest quality, responsive service possible was
provided.
Regent Publications
March 2006 - July 2008
Office Manager
Responsible for the management of office logistics
Responsible for assigning office vehicles to office staff on news
coverage duty
Responsible for office computers and IT needs of the company
Deliver outstanding customer
service.
Answer phone calls.
Manage customer's payments.
Enter customer's information in database.
Enter charges of all items, total items, and subtract discounts.
Communicate with customers.
Network Computer Systems
June 2004 - January 2005
Technical Support Representative
Front line support via live chat and telephones.
Troubleshooting a variety of technical and non-technical issues
customers are having with their Internet
Subscription plans and services.
Provide technical support for level one escalation issues via
helpdesk.
Perform miscellaneous job-related duties as assigned.
Drive customer satisfaction by providing quality service throughout
every customer contact.
Paloma Hotels & Restaurant
June 2002 - January 2003
Receptionist
Book guests into and out of hotel room
Answer phone calls.
Manage customer's payments.
Enter customer's information in database
SKILLS
Microsoft Word (30 wpm), PowerPoint, Excel, Outlook, Access and
Internet.
Read, speak and write French.
Able to work with less or no supervision
Have good interpersonal skills.
Contact this candidate