Customer Service Sales
Resume:
Christina Titus
*******@*****.***
Qualifications Summary
Worked in Fortune 500 environments and small, family-run businesses which
demanded strong organizational, technical, and interpersonal skills. I've
worked for 3 corporate presidents, 5 business owners and 3 human resource
departments. I've been an administrative assistant, office manager,
recruiter, bookkeeper, leasing agent, property manager, human resource
assistant, and sales & customer service administrator.
Skills
Proficient in Microsoft Word, Quicken, Power Point, QuickBooks, Act, and
Excel
typing 80 wpm, shorthand 70 wpm, a notary, and held a real estate license.
Work History
Administrative Assistant, Russ Gwaltney Real Estate
2003 - 2011
Acting as receptionist, secretary, bookkeeper, leasing agent, and property
managing
Self-employed business consultant and Realtor
1998 - 2003
Set up businesses for entrepreneurs on North Shore which included finding
rental property, negotiating rent, coordinating physical moves, buying
office equipment, setting up computer and phone systems, filing
franchise/corporation papers, setting up bookkeeping and payroll, creating
filing and invoicing systems, secretarial duties, supervising contractors
and household help, staffing and training employees.
Executive Assistant, Tucker Development Co. 1996
-1997
Worked for shopping center developer doing secretarial duties including
shorthand dictation, extensive travel arrangements, composing
correspondence, handling multiple syndicates and joint ventures,
bookkeeping for several checking accounts, communicating with various
philanthropic organizations, universities, and boards to which he belonged,
maintaining databases, assembling marketing pieces, and typing construction
correspondence.
President's Secretary/Recruiter, United Conveyor Corporation
1993-1996
Took dictation, wrote correspondence, communicated w/top staff, wrote
corporate newsletter, recruited office/clerical staff, coordinated salary
administration, reconciled payroll, handled travel arrangements, wrote
speeches, researched and assisted in litigation cases, marketed an
office/industrial park, maintained corporate policies documentation, did
salary analysis and other personnel reporting, administered charitable
foundation, and maintained employee databases.
Education BS in Business from Northern Illinois University
Sales Administrator & Customer Service Coordinator -
1992- 1993
Arzco Medical Systems
Handled customer service, sales administration, tradeshows, and supervised
secretary and receptionist. Assisted customers, processed orders, and
tracked product/backorders. Verified pricing, typed quotations/bids, form
letters, and contracts. Coordinated returns, repairs and loaners, assisted
sales reps with travel arrangements, customer letters, demo equipment,
leads and literature requests. Reviewed and audited rep expense
statements, approved all invoices, purchase orders and checks for
department, ordered promotional materials, created training manuals,
slides, and overhead reproductions, wrote procedures manual and job
descriptions. Organized national tradeshows including sales or customer
meetings, hotel arrangements, displays, promotional /graphic materials, and
tracked leads, sales analysis, and reports.
Secretary to President, ARDIS 1991 -
1992
Coordinated daily calendar plus staff and client meetings for the President
of a new start-up company, interfaced with senior-level staff members for
IBM and Motorola and other top Fortune 100 clients, took dictation, handled
correspondence, screened calls, coordinated quarterly board meetings,
handled all travel logistics, assisted 11 others with secretarial support,
and worked on various projects in finance, marketing, personnel, and
international departments. Coordinated press interviews and speaking
opportunities.
Personnel Administrative Assistant, Wickes Lumber Co.
1989 - 1990
Training Department
Administered training programs for sales and management, coordinated
company newsletter, arranged travel, hotel and meeting arrangements for
training classes, typed and laid out monthly sales newsletter, coordinated
sales incentive programs, and administered educational assistance program.
Personnel Administrator, Hewitt Associates
1976 - 1979
Manpower Development & Recruiting
Researched external and internal training sessions, created employee
development resource book, coordinated college recruiting, handled employee
relocations, college recruited for trainees, screened, tested and
interviewed office/clerical, plus handled all secretarial duties for the
Director.
Personnel Administrator, American Hospital Supply
1973 - 1976
Ad placing, recruiting, screening, testing, and hiring of office/clerical,
supervised personnel clerk and receptionist, administered division's fringe
benefit program, coordinated/communicated all insurance programs and
benefits to employees, wrote and evaluated all job descriptions, handled
communication meetings, employee recognition programs, office/clerical
counseling, new employee orientation, and EEO and OSHA reporting.
Education BS in Business from Northern Illinois University
Volunteer Work
Hospital volunteer for 8 years - Condell Hospital & Good Samaritan Hospital
Public relations/receptionist in nursing home
Camp counselor for kids with cancer
American Red Cross Disaster Volunteer
Worked for Food Pantry and Soup Kitchens in Zion, N. Chicago, and Grayslake
Meals on Wheels - Catholic Charities
Medical Reserve Corps for Lake County Health Department
Other Work Experiences
Had part-time jobs as office manager/bookkeeper for a travel company,
podiatrist assistant, medical assistant, retail sales clerk, phone
operator, word processing proofreader, floater for Chicago Title & Trust
and typist for Cook County Recorder of Deeds, leasing agent for apartment,
taught typing and shorthand classes at Waukegan and Mundelein High Schools,
and taught MS Windows and Computer DOS classes at College of Lake County.
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