Customer Service Sales
Resume:
Jaimee-Ann Reyes
*** ******** ***. *** # * Long Beach, CA 90813
Email: ********@*****.***
OBJECTIVE
Seeking customer service position with a growth-oriented firm where my overall skills can be
utilized to help reach the company’s objectives.
WORK EXPERIENCE
Shipping Coordinator
FedexOffice, San Ramon, CA (04/2006-03/2011)
FedexOffice, Long Beach, CA (04/2011–08/2011)
Supervised FedEx personnel while providing “great” customer service
• Delegated responsibilities to team members to alleviate line congestion.
• Implemented training program by educating new team members and management.
• Supervised employees by monitoring and retraining team members with correct shipping
procedures to minimize mistakes in processing packages.
• Engaged in monthly phone meetings and rapidly communicated new procedures, policies,
and updates with team members.
• Opened and closed shipping station in preparation for final fedex pick up.
• Guaranteed customer satisfaction by processing and packing packages.
• Disputed customer service conflicts by issuing refunds and rerouting packages.
• Reconciled cash register at end of shift.
Retail Sales Associate
Easy Spirit, Redondo Beach, CA (12/98-09/99)
• Performed direct sales to customers by promoting new items.
• Maintained stock room.
• Cash register duties.
Front Desk Receptionist
Bally Total Fitness, Torrance, CA (09/97-01/98)
• Checked in gym members according to their account status.
• Denied gym member access if account was delinquent.
• Answered heavy phones.
EDUCATION
Ashford University Online
Attended, September 2010-2011
Banning High School, Wilmington, CA
Graduate, June 1997
SKILLS
Microsoft Word, Power Point, and Explorer
REFERENCES
Available upon request.
Contact this candidate