Customer Service Sales

Cynthia Flores

***** ****** ***. #* *. El Monte, Ca. 91733

Phone: 626-***-**** E-mail: *********@***.***

SUMMARY

I am a professional who accepts responsibility for planning, assigning and

supervising projects. I thrive on change and enjoy working in a fast paced

environment. Personal satisfaction comes from helping others achieve their

goals as well as committed to superior customer service. Key skills

include:

Management, Problem Solving, and Initiative

Bilingual (Fluent in Spanish & English)

* HR, Payroll (ADP), Sales & Marketing

Internet savvy (research)

MAS200, Outlook, MS Word, Excel and PowerPoint

Knowledge of EDI (Electronic Data Interchange) -processing orders and

setting up major accounts (Wal-Mart, Sears, Target & ToysRus) through

their links.

PROFESSIONAL EXPERIENCE

Perez Trading - Work from Home E-Commerce, Rosemead, Ca. 2008-

2011

* E-Commerce - Selling electronics through auction sites i.e. E-Bay,

Amazon, and Overstock.com

The Hain Celestial Group, Culver City, Ca.

2003-2007

SALES ADMINISTRATION- EXECUTIVE ASSISTANT / OFFICE MANAGER -Personal Care

Division

* Managed the daily operations and administration of the Inside Sales

Department

* Responsible for a workforce of four which included processing their

payroll (ADP)

* Administered expenditures and budgets for Mailers, Samples, Testers,

Demos etc...

* Organize Broker/Distributor promotional and product launches resulting

in retail placing

* Work closely with President of Division with quarter/year end

financials, including forecasting

* Set National and Regional Promotional Calendars

* Handled all Corporate new item paperwork / vendor agreements -All

Brands

* Resolved in a timely matter any PO/shipping/credits/returns conflicts

for all Brands

* Updated price lists for Natural/Beauty/Mass Market and prepare for

distribution

* Prepared and executed all Broker, Distributors and key accounts

mailers

* Reviewed all PIS -Product Info Sheets before release of new items

(Jason, Zia, and Queen)

Thrifty Lavanderia, Inc., West Los Angeles Ca.

1999-2002

EXECUTIVE ASSISTANT / OFFICE MANAGER, For President, COO, and V.P. of

Acquisitions

* Managed the daily operations of the Office and Field Staff

* Processed offers and counter offers to acquire new stores

* Once in escrow, follow-up with Seller, Broker, Title and Escrow

Companies for all due diligence

* Name change (Business and Health Dept. Licenses, Utilities, Property

Taxes, Landlords etc.)

* Processed Worker's Compensation, Liability (Property and Auto)

Insurance claims

* Assisted in all functions of operating 69 stores

International Home Business Network, Encino Ca.

1996-1999

OFFICE MANAGER / CUSTOMER SERVICE

* Training of New Business Partners, Purchasing, Invoicing, Account

Receivable/Payable

Herbalife International, Century City Ca.

1991-1996

SALES COORDINATOR -Sales Dept, Latin Division

* Responsible for Latin America Volume, Generated reports to determine

volume

* Translated and implemented all promotional materials for Latin America

(North/South America)

* Traveled throughout Latin America to assist in the organization of

Promotional Events which would result in Independent Distributor

Recruitment

* Travel arrangements for 250 Latin distributors

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