Customer Service Quality Control
Resume:
William Browning jr
******@*****.***
CAREER FOCUS
Production Supervisor
A results-oriented professional seeking a position as a Production
Supervisor. Proven abilities in Production Management, Production
Coordinator, Personnel Management, Customer Service, Production Planning &
Scheduling, Trouble Shooting, Quality Control, Inventory Control, Print
Graphics Design, and job cost/spoilage control. Demonstrated ability to
motivate employees to maximum productivity, using minimal man hours, while
controlling job material costs/loss to a fraction of the acceptable
industry standard.
SUMMARY OF QUALIFICATIONS
Professional with many years in the production/manufacturing industry
Experience in Production Management, production coordination, customer
service and scheduling
Experience in Inventory Control and management
Experience in Personnel Management
Outstanding computer skills, adept in many software programs
Adept at controlling job cost/loss due to spoilage
Proven ability to supervise employees to ensure they adhere to company
policies as well as follow the expected safety procedures
Ability to plan ahead to reduce overtime required whenever possible
Analyze job cost, material cost, and payroll costs to ensure higher per job
profits
Interview all potential production employees, conduct background checks,
ensure proper training and understanding of company policies, schedule
employees, evaluate performance, and make recommendations for promotions,
further training, raises, employee counseling and dismissals as necessary
STRENGTHS
Strong organizational and follow-up skills
Excellent communication skills, both verbal and written
Solid people skills
Outstanding time management skills
Ability to identify and resolve complex issues in a timely manner
Strong leadership skills
Proven ability to coordinate multiple projects and schedule production time
needed to produce them
Job time and cost estimation
Unwavering quality control
Ability to multitask
Technological competencies: PC, Mac, Internet, E-mail, QuarkXpress,
InDesign, Photoshop, Pagemaker, MS Publisher, MS Excel, Word Processing
Programs
PROFESSIONAL EMPLOYMENT HISTORY
1
Resorts Casino - Tunica, Mississippi
12/2012 - Present
Security Officer
1 Ensure all MS Gaming Commission regulations are followed by myself
and all other officers
2 Provide a safe and secure environment to the gaming customers &
employees
Central Defense Security- Memphis, Tennessee
02/2011 - 10/2012
Security Officer
Central Defense is a privately owned Security company specializing
in property security services for
various customers in and around the Memphis area.
CME Publishing House - Memphis, Tennessee
07/2006 - 02/2009
Print Graphics Designer, Desktop Publisher, Prepress Technician, Production
Planning
CME Publishing House is a privately owned printing/publishing house run
by the CME Church.
Delta Graphics - Memphis, Tennessee 07/2001 - 02/2007
Print Graphics Designer, Desktop Publisher, Prepress Technician, Production
Planning
Delta Graphics was a privately owned printing/publishing company
specializing in commercial printing for various customers. (Out of
business)
MILITARY SERVICE
U. S. Navy, 6 years
Advanced from E-1 to E-5 (Operation Specialist 2nd Class PO) within 3
years
Departmental security
Security Alert Team Co-Leader
Fire Suppression Team Member
At-Sea Watch Section Leader
In-Port Senior Petty Officer in Charge
Continuous training of all departmental personnel
Highly recommended for retention
EDUCATION AND TRAINING
GED, Memphis, Tennessee
Certified Member, DeSoto County CERT
MS Gaming License
TN Security Guard License
REFERENCES
Tammy Juenger
Park it Here
Patsy White
AAA Vending
Angie Little
CB Richard Ellis Inc.
Contact this candidate